SHUTTLE DRIVER

Ace Parking; Dana Point (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a leading parking management firm as an airport shuttle driver, where your role is crucial in ensuring passenger comfort and satisfaction. This position emphasizes accountability, communication, and exceptional service, making it perfect for those who thrive in fast-paced environments. With a culture built on respect and teamwork, you'll be part of a dedicated team that values every interaction. Enjoy a flexible schedule and the opportunity to contribute to a company that has been a trusted name for over 72 years. If you have a passion for service and a commitment to safety, this role is an exciting opportunity to make a difference in travelers' journeys.

Benefits

Flexible Spending Accounts

401k

Vacation/Sick Leave

Holiday Pay

Qualifications

• 2+ years' experience driving a commercial vehicle with a clean driving record.
• Valid commercial driver's license (CDL) with passenger endorsement.

Responsibilities

• Safely operate shuttle vehicles and transport passengers to/from the airport.
• Provide excellent customer service and assist passengers with luggage.

Skills

Customer Service Skills

Communication Skills

Accountability

Problem-Solving

Education

High School Diploma or Equivalent

Tools

Commercial Vehicle

Job description

One of the reasons why we are the nation's leading parking management expert is because we recognize that "people" are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn "Every Thank You," which is treating our clients, partners, guests, and team members with utmost respect and courtesy.

Culture

We have a strong, distinctive culture - a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them.

About the Position

As an airport shuttle driver, you will be responsible for transporting passengers to and from the airport in a safe and timely manner. You will play a vital role in ensuring the comfort and satisfaction of our customers as they begin or end their travels. Our core values of accountability, communication, family, exceptional service, and profitability guide our every action, and we expect our Shuttle Drivers to embody these values in their daily responsibilities. The schedule is Monday - Friday, from 11:30am - 7:00pm. OT may be required.

Responsibilities

Accountability

• Pick up and drop off passengers at designated locations.
• Arrive at each pick-up location in a timely manner.
• Safely and responsibly operate shuttle vehicles following all traffic laws and company policies.
• Maintain accurate records of vehicle maintenance, fuel consumption, and daily activities.
• Ensure the safety of passengers and cargo at all times.
• Maintain a safe and clean shuttle by performing daily inspections and cleaning as needed.
• Assist passengers with luggage, boarding, and exiting the shuttle.
• Adhere to traffic and safety regulations while driving.
• Keep track of daily routes and schedules.

Family

• Foster a sense of teamwork and camaraderie among fellow shuttle drivers and colleagues.
• Show respect and empathy towards all passengers, regardless of their backgrounds or needs.

Exceptional Service

• Provide excellent customer service by answering passenger questions and addressing concerns.
• Assist passengers with disabilities as needed. Operate wheelchair lifts or assist passengers with mobility challenges.
• Attend and participate in training and development opportunities to improve driving and customer service skills.
• Go above and beyond to exceed passenger expectations and ensure a positive experience.

Communication

• Effectively communicate with passengers, addressing their needs and inquiries with courtesy and professionalism.
• Collaborate with dispatchers and other team members to ensure a smooth and efficient shuttle operation.
• Report any incidents, accidents, or issues promptly to the appropriate authorities and supervisors.

Profitability

• Troubleshoot any issues that arise during transit, including vehicle malfunctions or passenger disputes.
• Drive efficiently to conserve fuel and reduce operational costs.
• Monitor and manage passenger capacity to optimize profitability.
• Follow DOT policies and procedures.

About YOU

You must possess excellent customer service skills and be comfortable working in a fast-paced environment.

Your Qualifications

• High school diploma or equivalent
• 2+ years' experience driving a commercial vehicle.
• Clean driving record and adherence to all safety regulations.
• Excellent communication skills and a friendly, customer-oriented demeanor.
• Ability to handle stressful situations calmly and professionally.
• Strong sense of accountability and reliability.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.
• Valid commercial driver's license (CDL) with passenger endorsement.
• Up-to-date medical certification.

What We Can Offer You for All Your Hard Work

• Flexible Spending Accounts for full-time eligible employees
• 401k
• Vacation/Sick for full-time and part-time employees
• Holiday pay for full-time and part-time employees

Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email describing the accommodation.