Shuttle Driver

Slipaway Food Truck Park & Marina; Cape Coral (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Slipaway Food Truck Park & Marina in Cape Coral, FL is seeking a Shuttle Driver to transport guests and staff along a set route and on-demand, delivering a safe, friendly experience. You will greet riders, provide information about Slipaway facilities and the local area, and help maintain the vehicle's cleanliness and safety.

The role reports to the Guest Service Manager and requires a valid license, a clean record, and a flexible schedule.

Qualifications

• A valid driver’s license with a clean driving record is essential.
• A Commercial Driver’s License (CDL) with a passenger endorsement may be required, depending on the size of the vehicle.
• Must pass a pre-employment drug screening and background check.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays.
• Physical ability to lift heavy luggage, up to 50 lbs., and sit or stand for long periods.
• Excellent customer service and communication skills.

Responsibilities

• Safely transport guests and employees to designated locations on time.
• Greet guests and assist with boarding and exiting the vehicle.
• Answer questions about Slipaway facilities and local points of interest.
• Perform pre-trip and post-trip vehicle inspections and keep the vehicle clean.
• Report vehicle issues to management immediately.
• Coordinate schedules via radio with the guest service team.

Skills

Customer service

Safe driving

Communication

Problem solving

Local knowledge

Reliability

Job description

SLIPAWAY FOOD TRUCK PARK & MARINA POSITION DESCRIPTION

Shuttle Driver

BASIC FUNCTION

The Slipaway shuttle driver provides transportation for guests and employees, ensuring timely and safe arrivals and departures along a set route or on-demand. In addition to driving, this position requires strong customer service skills and the ability to act as a Slipaway ambassador, answering guest questions and providing a positive first and last impression. A Slipaway shuttle driver is responsible for safely and courteously transporting guests between Slipaway properties, remote parking lot and other designated destinations. As a highly visible member of the guest services staff, the driver provides excellent customer service, assists guests, and maintains the cleanliness and safety of the vehicle.

ORGANIZATIONAL RELATIONSHIPS

a) Reports to: Guest Service Manager and Supervisor

b) Supervises: N/A

DUTIES AND RESPONSIBILITIES

• Guest transportation: Safely transport guests and employees to and from designated locations in a timely manner. This includes trips within the Slipaway, to remote parking lot and other designated locations
• Customer service: Greet guests warmly, assist with boarding and exiting the vehicle.
• Guest information: Answer questions about Slipaway’s facilities, services, and local points of interest. Make recommendations as appropriate.
• Vehicle maintenance and safety:
  • Conduct pre-trip and post-trip vehicle inspections, including checking tires, fluids, and fuel levels.
  • Keep the vehicle clean and presentable, both inside and out, at all times.
  • Report any vehicle damage, safety concerns, or maintenance needs to management immediately.
  • Follow all traffic laws and safety regulations.
• Operational communication: Communicate with the guest service team, and other drivers via radio to coordinate schedules, report delays, and respond to guest requests.
• Administrative tasks: Maintain accurate records of trips, including passenger counts and mileage.

QUALIFICATIONS

• A valid driver’s license with a clean driving record is essential.
• A Commercial Driver’s License (CDL) with a passenger endorsement may be required, depending on the size of the vehicle.
• Must pass a pre-employment drug screening and background check.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays.
• Physical ability to lift heavy luggage, up to 50 lbs., and sit or stand for long periods.

SKILLS AND COMPETENCIES

• Excellent customer service: Possesses a friendly, outgoing, and professional demeanor, with a passion for serving others.
• Safe driving practices: Exhibits expert knowledge of traffic laws and defensive driving skills.
• Communication: Demonstrates strong verbal communication skills for interacting with guests and coordinating with staff.
• Problem-solving: Maintains a calm and professional attitude in challenging situations, such as traffic or unexpected delays.
• Knowledgeable: Becomes familiar with the Slipaway and local area to provide accurate information to guests.
• Reliable and punctual: Ensures timely pickups and drop-offs to maintain schedule efficiency.

Slipaway Food Truck Park & Marina is an EEO Employer – M/F/Disability/Protected Veteran Status