Showroom Manager: Elite Customer Experience & Growth

Indochino Inc.; Dedham (MA); On-site; USD 75,000 - 80,000; Full time

Job summary

Indochino Inc. is seeking an experienced retail manager for its showroom in Dedham, Massachusetts. The candidate will be responsible for overseeing daily operations, driving sales performance, and managing customer appointments. A critical part of the role involves mentoring a sales-driven team and ensuring exceptional customer experiences.

Candidates should have over 3 years of retail management experience, strong leadership skills, and a solid understanding of menswear tailoring. Compensation is competitive, with expected earnings between $75,000 and $80,000 annually.

Qualifications

• 3+ years of retail management experience, preferably in fashion or a customer-focused environment.
• Proven ability to meet and exceed sales targets and KPIs in a fast-paced setting.
• Strong leadership skills with the ability to inspire, mentor, and develop high-performing teams.

Responsibilities

• Manage, monitor, and execute customer appointments to drive sales.
• Conduct accurate fittings and communicate customer requirements effectively.
• Recruit and develop a high-performing showroom team.

Skills

Retail management experience

Leadership skills

Interpersonal skills

Problem-solving mindset

Customer focus

Tools

iOS

MS Office

Retail management software

Job description

Indochino Inc. is seeking an experienced retail manager for its showroom in Dedham, Massachusetts. The candidate will be responsible for overseeing daily operations, driving sales performance, and managing customer appointments. A critical part of the role involves mentoring a sales-driven team and ensuring exceptional customer experiences.

Candidates should have over 3 years of retail management experience, strong leadership skills, and a solid understanding of menswear tailoring. Compensation is competitive, with expected earnings between $75,000 and $80,000 annually.