Showroom Sales & Customer Experience Specialist

Architectural-Ceramics,-Inc; Vienna (VA); On-site; USD 52,000 - 60,000; Full time

Job summary

Architectural Ceramics, Inc. seeks a Showroom Sales Support to welcome clients, quote materials, and assist Sales Design Consultants in a Rockville showroom. You will greet visitors, log lead information, and help ensure a positive, efficient customer experience.

The role emphasizes strong merchandising, CRM skills (Salesforce preferred), typing speed, and the ability to produce quotes within 24 hours. This is a full-time, on-site position with daily interaction across sales, design, and

Qualifications

• Great merchandising, customer service and presentation skills.
• The ability to quickly connect with people and build relationships.
• Can you type 50 wpm
• Solid CRM Software Experience (preferably Salesforce)
• Resourcefulness in satisfying customer needs
• Unbridled energy and determination?
• A “Let’s get it done” attitude?

Responsibilities

• Be the showroom ambassador while helping to sell tile.
• Greet clients when they enter and leave the showroom with a warm welcome and sincerely thank them for visiting ACI.
• Smile, engage, greet customers with curiosity and empathy.
• Have clients sign-in (obtain as much information as possible including customer name, address, contractors, etc.)
• Enter client information and log traffic in SFDC.
• Distributes walk-in customers to Sales & Design Consultants per guidelines.
• Communicates with customers via Email, the phone and in person.
• Write quotes and check stock for Sales Design Consultants (All clients should receive a quote within 24 hours for material selection).
• Check voice mail timely, within company standards.
• Schedule appointments for Sales & Design Consultants.
• Type and process sample check-outs via Salesforce.
• Hand out marketing material.
• Ensure everyone is helped – happy – and provided for.
• Maintain showroom appear by ensuring tile samples are put away.
• Keep reception area clean.
• Responsible for Opening/Closing showroom according to Checklist.
• Order showroom supplies (Backup).
• Conduct price checks and stock inventory checks.
• Place follows up and receive sample orders.
• Responsible for UPS/FedEx/Currier Services as needed.
• Send out control samples to vendors.
• Help to process orders when needed.
• Send special items to customers or vendors (flowers, cookies, etc.) as needed.
• Schedules Courier service when applicable for designers.

Skills

Verbal communication

Customer service

Relationship building

Phone etiquette

Typing speed

Excel

Word

CRM experience

Tools

Salesforce

Job description

Architectural Ceramics, Inc. seeks a Showroom Sales Support to welcome clients, quote materials, and assist Sales Design Consultants in a Rockville showroom. You will greet visitors, log lead information, and help ensure a positive, efficient customer experience.

The role emphasizes strong merchandising, CRM skills (Salesforce preferred), typing speed, and the ability to produce quotes within 24 hours. This is a full-time, on-site position with daily interaction across sales, design, and