Showroom Sales Associate

Sub-Zero, Inc.; Houston (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Showroom Sales Associate to enhance the customer experience in a luxury appliance showroom. This role focuses on providing exceptional consultations, managing customer relationships, and ensuring a seamless sales process from initial contact to product installation. The ideal candidate will thrive in a collaborative environment, demonstrating enthusiasm and dedication while building trust with clients and trade professionals. If you are passionate about delivering high-quality service and enjoy working in a dynamic team, this opportunity is perfect for you.

Qualifications

• 3+ years experience in a retail sales environment preferred.
• Basic computer skills for data tracking and CRM utilization.

Responsibilities

• Provide exceptional showroom consultations and manage customer relationships.
• Execute the showroom sales process and ensure positive customer experiences.

Skills

Customer Relationship Management (CRM)

Team Player

Enthusiastic

Dedicated

Education

High School Diploma

Bachelor's Degree

Job description

Sub-Zero Group South Central, a distributor of high-end luxury appliances, seeks a Showroom Sales Associate for our Houston, TX showroom. This role serves to provide a best-in-class appliance consultation and shopping experience. The Showroom Sales Associate executes the showroom sales process with the goal of building a value-added relationship with the consumer through each phase of their project. This includes overseeing and managing the consumer’s hand-off to the retail channel. This individual will be responsible for:

• Executing the appointment setting process for the showroom including the pre-visit interview
• Providing an exceptional, engaging and value-added showroom consultation for customers, whether it be a planned visit or walk-in
• Supporting customers via telephone, booking appointments, sharing information and uncovering their needs
• Partnering with dealers and trade professionals to build trust and mutually beneficial relationships
• Maintaining a beautiful and comfortable work environment, for both your team and guests
• Executing a seamless retail hand-off and positive customer experience between showroom visit and product installation
• Partnering with the Showroom Manager to ensure consistent high quality service and follow-up, incorporating feedback and taking initiative in developing ongoing product knowledge
• Supporting promotional showroom activity/events and overall operations
• Maintaining positive long-term customer relationships; follow up with clients encouraging additional referral leads and repeat business
• Participating in on-going product knowledge and training
• Being an organized, efficient and a conscientious team member
• Able to work M-F and rotating Saturdays

This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.

Qualifications

Skills

Preferred

CRM

Novice

Behaviors

Preferred

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Education

Required

High School or better.

Preferred

Bachelors or better.

Experience

Preferred

Minimum 3 years retail sales environment

Experience utilizing computer systems to track data (CRM)

Basic exposure to design/merchandising a plus, but not required