Showroom Manager - Retail

Cullen Jewellery; San Francisco (CA); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player in ethical fine jewellery is seeking a Showroom Manager for their new San Francisco location. This role offers a unique opportunity to lead a team in providing personalized client experiences while upholding a culture of exceptional service. You will be responsible for overseeing client interactions, team development, and showroom presentation, ensuring the highest standards of client care and operational excellence. With a commitment to sustainability and community initiatives, this is an exciting chance to grow in a supportive environment that values your contributions and creativity. Join a forward-thinking company that empowers its employees to thrive and make an impact.

Benefits

Employee Assistance Program

Generous staff discounts

Paid volunteer leave

Team events and initiatives

Supportive work environment

Qualifications

• Proven experience in a people management role within retail, ideally jewellery or luxury.
• Computer literacy with proficiency in managing booking and rostering systems.

Responsibilities

• Oversee client appointments ensuring exceptional experiences.
• Facilitate team development and promote company values.

Skills

People management

Customer service

Sales techniques

Problem-solving

Communication skills

Education

Experience in retail management

Experience in luxury retail

Tools

Booking portals

Rostering systems

Job description

Founded by Jordan Cullen in 2018, Cullen Jewellery is an ethical fine jewellery brand focused on exceptional human experiences. As a digital-first business, we blend traditional craftsmanship with modern technology, using the best materials to create timeless pieces. We’re committed to the environment, crafting every piece with sustainability in mind with our lab grown diamonds are 100% carbon neutral.

About the position:

We’re excited to announce the opening of our second international showroom in the city of San Francisco, and we want you to lead the team! As Showroom Manager, you’ll have the unique opportunity to craft a personalised, appointment-based client experience in our stunning boutique. You’ll be leading and developing a team of sales consultants while being a dedicated advocate for our brand. Actively participating in sales consultations, guiding your team to convert these appointments into sales opportunities while upholding a culture of exceptional client care that defines who we are as a company.

To set you up for success, we’ll provide a comprehensive training and onboarding plan, including time at our Melbourne HQ and flagship showroom. During your stay, you’ll meet the team and receive the support, education, and guidance you need. You’ll spend about three weeks in Australia before returning to lead the launch of our new San Francisco showroom!

Key Responsibilities include:

• Oversee and participate in client appointments and communications, both in-store and online, ensuring you are leading from the front with exceptional experiences and that all relevant processes are followed;
• Coordinating and conducting after-care services, such as resizing, repairs and warranty claims, with accuracy, fast turnaround times and high client satisfaction and resolution;

Client Experience

• Ensuring key sales and communication metrics are met by yourself and the team without compromising on client experience;
• Learning our sales practices, product details and company processes well, and be able to provide insight and feedback to the ongoing development of our sales techniques, processes and practices;

Team Development

• Promotion and advocacy for Cullen Jewellery’s commitment to ethical practices, community initiatives, and company values;
• Facilitating rostering, workforce planning and the development of team members;

Showroom Preparation

• Maintaining a healthy, safe and supportive workplace whilst adhering to company procedures and standards;
• Taking ownership over the presentation of the showroom and its stock, and ensure this remains at a high standard, while accurately keeping track of stock levels;
• Relevant administration, record keeping, financial administration or ad hoc tasks required of your role.

What are we seeking?

• Proven experience in a people management role with a retail store, ideally within the jewellery or luxury retail environment;
• A passion for creating a culture of genuine care and outstanding experiences, both for our valued clients as well as the team members you are leading;
• Computer literacy with proficiency in managing booking portals, rostering systems, and being able to learn new systems quickly and efficiently;
• Someone who creates innovative ideas and solutions to challenges your team encounters, with a proactive and enthusiastic approach.

What we offer:

In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of San Francisco, we offer all our team members with a range of benefits including:

• A supportive and collaborative work environment;
• An Employee Assistance Program for you and a family member to utilise;
• Generous staff and family/friend discounts;
• Team events and initiatives included as part of our wellbeing program;
• Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;
• The opportunity to join a growing company with a global presence – you really can take your career anywhere!

It’s an incredibly exciting time at Cullen Jewellery, and we’d love for you to be a part of it! If this full-time opportunity sounds like your next challenge, complete your application by clicking on the apply now button and we will be in touch.