Showroom Manager

Haworth; Philadelphia (Philadelphia County); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Haworth employee discount

Job summary

Haworth seeks a Showroom Manager in Philadelphia, PA to lead the showroom experience, oversee operations, coordinate client visits and events, and collaborate with sales and internal teams to drive brand excellence.

The role emphasizes hospitality, organization, and a high standard of client interaction, reflecting Haworth quality and design leadership.

Qualifications

• Bachelor's degree in business, hospitality, marketing or communications or equivalent.
• Equivalent work experience accepted with stated education alternatives.
• Must be able to work in Philadelphia, PA without relocation.

Responsibilities

• Lead showroom experience with welcoming, inspiring environment for clients and guests.
• Coordinate tours, presentations, inquiries, and client interactions.
• Plan client visits, agendas, and brand-aligned experiences.
• Coordinate showroom events, meetings, catering, and materials.
• Maintain showroom organization, displays, tech, and shared spaces.
• Support sales and marketing materials, samples, and dealer communications.
• Identify showroom best practices and drive improvements.

Skills

Showroom management

Hospitality

Customer service

Event planning

Sales support

Education

Bachelor's degree in Business Administration, Hospitality Management, Marketing, Communications or equivalent

Education Equivalency: Associate's +2 years or high school +4 years

Tools

MS Office

CRM software

Job description

United States, Pennsylvania, Philadelphia

Join the Future of Workspace Innovation at Haworth
Are you ready to shape the future of how people work, live, and thrive? At Haworth, we’re not just creating furniture - we’re revolutionizing the way the world interacts with spaces. As a global pioneer in workspace design since 1948, we've been pushing boundaries and redefining possibilities for over seven decades.

We’re looking for visionaries like you to help write the next chapter of our story.

Discover more here!

Job Overview

We are currently looking for a Showroom Manager to join our team in Philadelphia, PA.

As a Showroom Manager you will:

Lead the Haworth showroom experience by creating a welcoming, inspiring environment for clients, partners, and guests. Oversee daily operations, coordinates client visits and events, and collaborates closely with sales and internal teams to support key business initiatives. With a focus on hospitality, organization, and brand excellence, this role ensures every showroom interaction reflects the quality and experience Haworth represents.

Essential Functions

Represents Haworth's brand with professionalism and hospitality, warmly welcoming showroom guests and callers and creating an exceptional front-of-house experience from arrival through departure.

Supports the sales process and client experience by coordinating showroom tours and presentations, responding to inquiries, facilitating client interactions, and assisting B2C customers.

Partners with internal stakeholders to strategically plan client visits, developing thoughtful agendas that align with business objectives and deliver a purposeful, engaging, and brand-aligned experience.

Plans and coordinates showroom events, meetings, and trainings, managing logistics such as catering, marketing materials, technology, travel arrangements, and agendas to ensure seamless execution and an exceptional participant experience.

Maintains showroom appearance, organization, and functionality to ensure the space is client-ready at all times, including product displays and samples, meeting spaces, technology, kitchen areas, and shared spaces.

Supports sales and marketing initiatives by managing marketing and sales materials, product samples, local social media efforts, and dealer and client communications; may also assist with mockups and proposals.

Identifies and implements showroom best practices based on feedback from Haworth teams, clients, and dealers to continuously enhance the showroom and client experience.

Maintains standard work and operational processes for showroom operations, vendor management, and event planning. Provides administrative and operational support through reporting, metric tracking, budget coordination, supply management, and product inventory tracking to drive efficiency and organization.

• Must be able to perform all essential job functions with/without accommodation.
• Uses office automation, communication, software, and tools used in Haworth office environment.
• Performs other duties within scope as assigned.

Required Qualifications

Education:

• Bachelor's degree in Business Administration, Hospitality Management, Marketing, Communications or equivalent.
• Education Equivalency:
  • Associate's degree plus 2 years related experience or,
  • High school diploma plus 4 years related experience.

Work Experience:

• 2 years of experience in office or showroom management with Bachelor's degree.
• Military Equivalency: https://www.mynextmove.org/vets/find/military

Additionally:

• Ability to work in Philadelphia, PA without relocation assistance.
• Current and continuing right to work in the United States without sponsorship.

Preferred Qualifications

• Previous Haworth experience.
• Experience in contract office furniture or commerical interiors.
• Experience working in hospitality, marketing, or direct customer service interaction.

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Design your future with Haworth
Headquartered in Holland Michigan, Haworth is a family-owned global powerhouse at the forefront of innovation and sustainable design in the workspace interiors industry. Here, you'll have access to state-of-the-art resources, collaborate with cross-functional teams of passionate innovators, and experience a blend of global reach with personal growth opportunities. Whether you're developing new manufacturing processes, implementing smart factory solutions, or designing tomorrow's workspace solutions, you'll be empowered to make a lasting impact while growing your career.

We believe in the power of collaboration and strive to create a culture where everyone feels valued, respected, and empowered to make a difference. Your hard work, dedication, and talent are the foundation of our success and enable us to build meaningful connections with our customers and each other.