Showroom Manager

Visual Comfort & Co.; Pasadena (CA); On-site; USD 95,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Showroom Manager to lead a customer-centric sales and service team. This role involves hiring and coaching staff, developing sales strategies, and ensuring a top-notch showroom experience. The ideal candidate will have a background in retail management, particularly in luxury home furnishings, and possess strong leadership and organizational skills. Join this innovative firm and contribute to a thriving environment that values teamwork and customer satisfaction, all while enjoying competitive compensation and excellent benefits.

Benefits

Medical Benefits

Vision Benefits

Dental Benefits

401k Match

Generous Vacation

PTO

Life Insurance

Short Term Disability

Structured Training

Closed on Major Holidays

Qualifications

• 3+ years of experience in retail or showroom management, preferably in luxury home furnishings.
• Strong leadership skills and ability to motivate a sales team.

Responsibilities

• Hire and manage sales staff while ensuring excellent customer service.
• Analyze sales data to drive behaviors and priorities for the team.

Skills

Retail Management

Customer Service

Sales Strategies

Analytical Skills

Point-of-Sale Systems

Leadership

Organizational Skills

Team Collaboration

Education

College Degree

Tools

Point-of-Sale Systems

Job description

Join to apply for the Showroom Manager role at Visual Comfort & Co.

Build and develop a customer-centric sales and service team. Provide leadership to meet sales growth and operational metrics while adhering to company values and policies. Effectively manage the sales team to achieve monthly, quarterly, and annual goals.

Responsibilities:

Employees:

• Hire and manage sales staff
• Support and coach team members on sales, customer service, and showroom procedures
• Collaborate with Business Development Specialists
• Develop proactive sales and business development strategies
• Ensure excellent customer service to maximize retention
• Analyze sales data to drive behaviors and priorities
• Lead onboarding and ongoing staff training
• Participate in local networking events
• Coordinate with marketing for local events
• Support sales activities and customer interactions inside and outside the showroom

Showroom Operations:

• Ensure compliance with policies and maintain a clean, attractive showroom
• Assist with merchandising and inventory management
• Train staff on point-of-sale and operational systems
• Maintain organized showroom areas for safety and efficiency
• Coordinate product resets, build-outs, and installations
• Manage shipping, receiving, and external resources
• Ensure showroom is operational daily

Communication & Reporting:

• Communicate store status and request assistance as needed
• Prepare monthly reports
• Maintain accurate inventory and sales records

Requirements:

• 3+ years retail or showroom management experience, preferably in luxury home furnishings, lighting, or building materials
• Experience in interior design, custom home products, or lighting industry
• College degree required
• Leadership and motivation skills
• Excellent organizational and follow-up skills
• Ability to work independently and as part of a team
• Professional demeanor
• Initiative and creativity
• Prioritization and multitasking abilities
• Strong analytical skills
• Proficiency with point-of-sale systems
• Ability to handle confidential information
• Customer service operation skills
• Flexible schedule, including weekends
• Ability to use tools, climb ladders, lift up to 30 lbs.

We Provide:

• Competitive salary and monthly bonus
• Structured training
• Medical, Vision, Dental benefits
• Life Insurance and Short Term Disability
• 401k match up to 4%
• Generous vacation and PTO
• Closed on major holidays

Compensation Range: $95,000 - $100,000 plus bonus

Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or genetic information.