Showroom Customer Service - with Japanese Language Proficiency

A-STAFFING, INC.; West Hollywood (CA); On-site; USD 44,640 - 50,220; Full time

Benefits offered by this job

Comprehensive benefits package

Overseas training program

Full housing support during training

Job summary

A-STAFFING, INC. is looking to hire a Showroom Customer Service & Luxury Goods Valuer in West Hollywood, California. The role focuses on customer service in the showroom and stock coordination, with no prior experience required. Ideal candidates are enthusiastic about luxury brands, possess strong communication skills in English and Japanese, and can handle luxury items. Starting salary is USD 4,000 per month with a comprehensive benefits package and a training opportunity overseas.

Qualifications

• Customer-facing experience in retail, hospitality, service desk, or similar in-person support roles.
• Strong spoken and written English for daily showroom customer service communication.
• Japanese is needed; JLPT N4 or above is preferred.
• Comfort handling luxury items and following security procedures.
• Basic digital operations skills are required.

Responsibilities

• Replenish and organize stock on the showroom sales floor.
• Assist and serve customers politely and professionally.
• Perform inventory checks and maintain accurate records.
• Coordinate delivery items with operations/logistics flow.
• Handle customer follow-ups and basic service communication.

Skills

Customer-facing experience in retail or hospitality

Strong spoken and written English

Japanese proficiency

Basic digital operations skill

Job description

• Title: Showroom Customer Service & Luxury Goods Valuer (Retail)
• Employment type: Full-time
• Location: West Hollywood, California (On-site Only)
• Working hours: 9:30am to 6:30pm. Shift-based schedule with 2 days off per week
• Role focus: Showroom-first customer service + stock/inventory and delivery coordination, with secondary support for purchase/appraiser operations

We are a rapidly growing company in the luxury resale industry, expanding into the U.S. market. We are seeking Showroom Customer Service & Luxury Goods Valuers who are passionate about luxury brands and eager to develop expertise in product appraisal. No prior experience required. Candidates with a strong interest in luxury brands and the resale market are welcome to apply!

Key Responsibilities

• Replenish and organize stock on the showroom sales floor.
• Assist and serve customers politely and professionally.
• Perform stock take and inventory checks with accurate records.
• Maintain showroom/store cleanliness, visual presentation, and display standards.
• Arrange and coordinate delivery items with operations/logistics flow.
• Handle customer follow-ups and basic service communication.
• Take product photos and write clear product descriptions for listings and customer communication materials.
• Continuously learn luxury goods appraisal and explain item condition factors and market-based pricing context clearly to customers during service conversations.
• Main duty is showroom operations; also support purchase by handling item intake, running first-pass brand/authenticity/condition checks, recording appraisal details, and preparing cases for senior appraiser offer decisions under SOP and supervisor guidance.

Minimum requirements

• Customer-facing experience in retail, hospitality, service desk, or similar in-person support roles.
• Strong spoken and written English for daily showroom customer service communication.
• Japanese is needed for communication with the manager; JLPT N4 or above is preferred.
• Comfort handling luxury items with care and following item-security procedures.
• Basic digital operations skill (POS/CRM/inventory system, spreadsheet, and chat/email updates).
• Availability for shift-based work, including weekends and peak retail periods.

Preferred qualifications

• Hands‑on exposure to luxury resale, pawn, appraisal, consignment, or branded goods handling.
• Experience with stock control, reconciliation, and online listing/e‑commerce support.
• Japanese proficiency at JLPT N4 or above is preferred; N3 or above is a stronger match.

Compensation

• Starting salary: USD 4,000 per month for the first 3 months.
• After completing 3 months: USD 4,200 per month.
• After passing the in‑house appraiser test: USD 4,500 per month.
• Comprehensive benefits package

Training Program (Overseas Training Opportunity)

• Upon joining, employees will participate in a 3‑month overseas training program (approximately from July to September 2026) in Southeast Asia (Singapore, Indonesia, or Malaysia)
• Monthly salary will be provided during the training period
• Full housing support will be covered by the company
• Visa support will be provided for the duration of the training

Training Details

• Develop knowledge of luxury brands and resale market
• Gain hands‑on experience in both office and retail store environments
• Learn product evaluation techniques, including identifying materials, craftsmanship, and authenticity (e.g., tools used, leather characteristics, and distinguishing counterfeit items)