Customer Service Associate - with Japanese Language Proficiency

A-STAFFING, INC.; West Hollywood (CA); On-site; USD 40,622 - 48,657; Full time

Benefits offered by this job

Comprehensive benefits package

Housing support during training

Visa support during training

Job summary

A rapidly growing luxury resale company in West Hollywood seeks Customer Service Associates passionate about luxury brands. No prior experience is required. Candidates will buy and sell designer goods, conduct authenticity checks, and provide exceptional customer service. A unique opportunity includes a 3-month overseas training program in Southeast Asia, with full housing support. The role offers a starting salary of $4,000/month and a review for raises within the first year. Join us to evolve in the luxury resale market!

Qualifications

• Strong interest in luxury brands and the resale market.
• Native-level English proficiency.
• Basic Japanese communication skills preferred.

Responsibilities

• Buy and sell luxury goods in-store.
• Conduct product authenticity checks.
• Provide excellent customer service to clients.
• Maintain store presentation and manage inventory.
• Participate in a 3-month overseas training program.

Skills

Passion for luxury brands

Customer service skills

Inventory management

Basic Japanese communication

Job description

Location: West Hollywood, California

We are a rapidly growing company in the luxury resale industry, expanding into the U.S. market. We are seeking Customer Service Associates who are passionate about luxury brands and eager to develop expertise in product appraisal. No prior experience required. Candidates with a strong interest in luxury brands and the resale market are welcome to apply!

Key Responsibilities

• Buy and sell luxury goods (e.g., designer bags, watches, accessories) in-store
• Conduct product authenticity checks and pricing assessments
• Provide excellent customer service to clients
• Maintain store presentation and inventory management
• Perform other duties as assigned.

Training Program (Overseas Training Opportunity)

• Upon joining, employees will participate in a 3-month overseas training program (approximately from July to September 2026) in Southeast Asia (Singapore, Indonesia, or Malaysia)
• Monthly salary will be provided during the training period
• Full housing support will be covered by the company
• Visa support will be provided for the duration of the training

Training Details

• Develop knowledge of luxury brands and resale market
• Gain hands‑on experience in both office and retail store environments
• Learn product evaluation techniques, including identifying materials, craftsmanship, and authenticity (e.g., tools used, leather characteristics, and distinguishing counterfeit items)

Qualifications

• Strong interest in luxury brands and resale market
• Native‑level English proficiency
• Basic Japanese communication skills are preferred

Compensation & Career Growth

• Starting salary: $4,000/month, with a salary review and increase within the first year
• Opportunity for an additional raise upon passing a luxury goods appraisal certification
• Comprehensive benefits package

Working Hours

10:00 AM – 7:00 PM, Shift-based schedule with 2 days off per week