Showroom Customer Experience Specialist

Acorn Stairlifts Inc.; Belleville (IL); Hybrid; USD 35,000 - 48,000; Full time

Job summary

Acorn Stairlifts Inc. in Belleville, IL is seeking a Customer Service Representative to deliver an exceptional showroom experience. You will greet walk-in customers, demonstrate products, and schedule in-home consultations while handling inbound/outbound communications and CRM documentation.

The role emphasizes customer focus, strong communication, and the ability to balance sales support with administrative tasks in a regular full-time setting.

Qualifications

• High school diploma or GED required.
• 1–3 years of experience in retail, sales, customer service, or a related field preferred.
• Equivalent combination of education and experience will be considered.

Responsibilities

• Greet and assist walk-in customers, providing product demonstrations and guidance tailored to customer needs.
• Schedule in-home consultations for prospective customers generated through showroom traffic and outbound outreach.
• Conduct outbound calls to assigned leads to generate and confirm appointments.
• Support local marketing efforts by participating in networking events, trade shows, and promotional activities, as needed.
• Assist with the execution of marketing campaigns and initiatives.
• Maintain showroom presentation, cleanliness, and product readiness.
• Accurately document customer interactions, appointments, and activities within the company’s CRM/database system.
• Support management with administrative and operational tasks as required.
• Adhere to all company policies, procedures, and safety standards.
• Perform other duties as assigned to support business objectives.

Skills

Interpersonal communication

Basic technology proficiency

Product knowledge learning

Professional appearance

Willingness to be coached

Education

High school diploma or GED

Tools

CRM software

Job description

Acorn Stairlifts Inc. in Belleville, IL is seeking a Customer Service Representative to deliver an exceptional showroom experience. You will greet walk-in customers, demonstrate products, and schedule in-home consultations while handling inbound/outbound communications and CRM documentation.

The role emphasizes customer focus, strong communication, and the ability to balance sales support with administrative tasks in a regular full-time setting.