Show Day Guest Services Specialist

Live Nation Worldwide, Inc.; Mountain View (CA); Sur place; USD 26 000 - 29 000; Plein temps

Avantages offerts par ce poste

Generous vacation

Healthcare

Retirement benefits

Tuition reimbursement

Résumé du poste

Live Nation Entertainment is seeking a show day receptionist for Shoreline Amphitheatre to assist guests and staff during live events. The role involves handling inquiries, directing attendees, and supporting day-of-show operations.

Must have a High School Diploma or equivalent and be proficient in Microsoft Office. Excellent written and verbal communication skills are essential, with ability to work weekend nights and some weekday nights.

Qualifications

• High School Diploma or equivalent.
• Proficiency in Microsoft Office products (Outlook, Word, Excel).
• Professional written and verbal communication skills.

Responsabilités

• Answer inbound calls to help resolve customer concerns through analysis to determine the most effective resolution.
• Assist guests and staff with any questions or needs.
• Manage the filing and logging of lost and found items.
• Support various show day projects, often including tasks on Word, Excel and PowerPoint.
• Deliver exemplary customer service to maintain customer loyalty.
• Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations.
• Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
• Refer unresolved customer grievances to designated departments for further investigation.
• Other duties assigned by the General Manager and Assistant General Manager

Connaissances

Microsoft Office

Customer service

Communication skills

Formation

High School Diploma or equivalent

Description du poste

Live Nation Entertainment is seeking a show day receptionist for Shoreline Amphitheatre to assist guests and staff during live events. The role involves handling inquiries, directing attendees, and supporting day-of-show operations.

Must have a High School Diploma or equivalent and be proficient in Microsoft Office. Excellent written and verbal communication skills are essential, with ability to work weekend nights and some weekday nights.