Shortage Control Lead - Full-Time

Burlington Stores, Inc.; New York (NY); On-site; USD 20,457 - 29,136; Part time

Benefits offered by this job

Paid time off

Medical, dental, and vision coverage

401(k) plan

Associate discount

Job summary

Burlington Stores, Inc. in Brooklyn, NY, is seeking a Shortage Control Lead to mitigate theft and fraud while promoting a safe store environment. In this role, you will engage with customers and train Shortage Control Associates. Responsibilities include conducting audits, managing inventory processes, and supporting the store manager. Ideal candidates should demonstrate strong communication skills, a commitment to diversity, and the ability to work a flexible schedule. Benefits include competitive pay and comprehensive health coverage.

Qualifications

• Able to work a flexible schedule, including nights, weekends, and holidays.
• Strong attention to detail and ability to manage stressful situations.
• Committed to diversity and inclusion.

Responsibilities

• Mitigate theft and fraud in high shortage areas of the store.
• Engage with customers and associates to promote a safe environment.
• Assist in the training and development of Shortage Control Associates.
• Conduct store audits and promote Asset Protection programs.

Skills

Customer service

Theft prevention

Communication skills

Multi-tasking

Job description

Shortage Control Lead

Join the Burlington Stores, Inc. as a Shortage Control Lead. In this role you will be responsible for mitigating theft and fraud in high shortage areas of the store while promoting a safe and secure store environment. You will engage with customers and associates in a manner consistent with our company core values, providing a strong and energetic greeting with eye contact and a smile.

The Shortage Control Lead will be a valuable partner to store and field leadership by assisting in the training and development of the Shortage Control Associates, identifying and reporting theft incidents, and driving shortage education and awareness to all associates. Your confidence, positive attitude, command presence, and expertise in store shortage reduction programs will influence behaviors and reduce theft and fraud.

Responsibilities

• Provide an effective deterrent to dishonest behaviors throughout the store by demonstrating a command presence through role modeling, following the dress code in the company‑issued vest and earpiece, demonstrating a positive demeanor, strong posture, and an energetic greeting.
• Maintain a safe and secure store for customers and associates with strong attention to detail, the ability to multi‑task, strong communication, and partnership with store leadership.
• Engage enthusiastically with every customer and associate in high‑risk areas, offering respectful interactions that promote control and excellent customer service.
• Display knowledge of top shortage areas and support programs designed to identify and reduce theft.
• Gather and document indicators of external theft, share with store and field leaders, network with local law enforcement as directed, and support evidence gathering for organized retail crime or repeat theft incidents.
• Support the store manager by providing internal controls and operational oversight, including conducting associate package/bag checks, monitoring point‑of‑sale transactions, conducting store audits, and promoting Asset Protection programs.
• Provide leadership with onboarding and ongoing training support in shortage reduction programs and processes.
• Assist store leadership in preparing and executing the semi‑annual inventory process and developing action plans to reduce shortage.
• Model safety as a top priority.
• Manage stressful situations with discipline and address unsafe practices at every opportunity.

Candidates must be able to work a flexible schedule, including nights, weekends, and holidays as required.

Ideal Candidate

• Excited to deliver great value to customers every day.
• Proud to take ownership and drive positive results for the team.
• Committed to treating colleagues and customers with respect.
• Believes in the power of diversity and inclusion.
• Wants to participate in initiatives that positively impact the world around you.

Benefits & Compensation

Base Pay: $18 per hour

Full‑time associates may be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time per applicable law, and a 401(k) plan. Burlington offers medical, dental, and vision coverage, including life and disability insurance.

Competitive wage, flexible hours, and associate discount.

Location

Brooklyn, NY 11207 – 918 Pennsylvania Avenue

Burlington Stores, Inc. is an equal‑opportunity employer committed to workplace diversity.