Shore Concierge

Silversea; Miami (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Silversea in Miami seeks a Shore Concierge to deliver highly personalized, luxury shore-side services for guests, coordinating excursions, private arrangements and destination services.

The role requires fluent English, a refined presence, and the ability to work under pressure in a fast-paced port environment, upholding Silversea's six-star standards.

Qualifications

• Experience in luxury hospitality, concierge, or shore excursions; shipboard experience preferred.
• Strong administrative and organizational skills with attention to detail.
• Fluent English; additional languages valued.

Responsibilities

• Deliver highly personalized, luxury shore-side services to Silversea guests.
• Support shore excursions, private arrangements, and destination services.
• Ensure seamless, bespoke experiences ashore while maintaining Silversea’s six-star service standards.

Job description

The Shore Concierge is responsible for delivering highly personalized, luxury shore-side services to Silversea guests. The role supports shore excursions, private arrangements, and destination services, ensuring seamless, bespoke experiences ashore while maintaining Silversea’s six‑star service standards and high guest satisfaction levels.

The Shore Concierge is responsible for delivering highly personalized, luxury shore-side services to Silversea guests.

Responsibilities

• Deliver highly personalized, luxury shore-side services to Silversea guests.
• Support shore excursions, private arrangements, and destination services.
• Ensure seamless, bespoke experiences ashore while maintaining Silversea’s six‑star service standards and high guest satisfaction levels.

Qualifications

• Previous experience in luxury hospitality, concierge, or shore excursions (Previous shipboard experience is required.)
• Strong administrative and organizational skills with attention to detail.
• Proficiency in Word, Excel, Outlook, Fidelio Cruise, and MXP systems.
• Fluent English required; additional languages highly valued (e.g., French, German, Italian, Spanish, Portuguese, Mandarin).
• Excellent interpersonal skills, polished appearance, and a luxury-mindset approach to service.
• Ability to work under pressure, meet deadlines, and adapt to fast-changing port operations.
• Valid passport and C1/D visa (or eligibility) preferred.

Required Skills

• Guest-centric service attitude
• Destination knowledge and curiosity
• Multitasking in a fast-paced environment
• Cultural sensitivity and discretion
• Team collaboration and flexibility