Shopkeeper II

Inter IKEA Systems B.V.; Oak Creek (WI); On-site; USD 63,000 - 91,000; Full time

Benefits offered by this job

Generous paid time off

Co-worker discount

Dental and vision plans

Medical and Rx plans

Job summary

IKEA in Oak Creek, Wisconsin seeks a Retail Department Manager to optimize the shopping experience, secure satisfied customers, and drive sales. You will manage core area merchandising, staff onboarding, and cross-functional collaboration with partners to meet department goals.

This role requires 5 years of retail leadership, a customer-focused mindset, and strong vendor relations. You will lead a diverse team in a fast-paced environment, uphold IKEA values, and ensure availability of products

Qualifications

• 5 years of experience managing, leading, and coaching teams.
• Experience working in a retail, customer-oriented business.
• Experience with active selling, based on understanding customer needs.
• Experience in vendor relationship management.

Responsibilities

• Maximize sales and profitability in core area by prioritizing top-selling products and managing stock.
• Oversee selection, onboarding, and development of co-workers with succession plans.
• Manage resource planning, co-worker relations, and performance, delegating duties.
• Maintain well-stocked, organized core area shops showing IKEA range.
• Collaborate with matrix partners to optimize sales and department goals.
• Implement and communicate the department's Home Furnishing Business action plan.
• Ensure team knowledge of products and IKEA services to deliver excellent shopping experiences.
• Monitor the competition and share insights with the Service Office.
• Contribute to IKEA culture embracing diversity.
• Core business areas include Living Rooms, Bedrooms, Kitchens & Activities.

Skills

Team leadership

Retail experience

Active selling

Vendor management

Job description

Candidate profile (title) Why we will love you

Candidate profile (text) - Default language A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

Key responsibilities (title) What you'll be doing day to day

As a Retail Department Manager, optimizing the IKEA shopping experience to secure satisfied customers and increase sales, you will:

• Maximize sales and profitability in the core area by prioritizing top-selling products, managing overstock and out-of-stock items, and addressing customer feedback.
• Oversee the selection, onboarding, and development of co-workers, ensuring individual development plans are in place for succession.
• Manages resource planning, co-worker relations, and performance, while delegating responsibilities.
• Maintain the core area shops, ensuring they are well-stocked, organized, and consistently present the IKEA product range to inspire and satisfy customers.
• Collaborate with matrix partners, such as other Shopkeepers, Visual Merchandising Manager, Interior Design Manager, and Logistics Partners to optimize sales and achieve department goals aligned with country priorities.
• Implement and communicate the department's Home Furnishing Business (HFB) action plan and ensure department goals are met.
• Ensure the team has the correct knowledge and product range in the department and the IKEA services (including remote planning) so they can provide an excellent customer shopping experience.
• Monitor the competition, taking appropriate actions and communicating insights to matrix partners in the Service Office.
• Contributes to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.
• This job profile applies to the following core areas of the business: Living Rooms, Bedrooms, Kitchens & Activities.

Team vision ( title) Together as a team

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we're a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

Local section (title) Qualifications

5 years of experience:

• Experience managing, leading and coaching teams.
• Experience working in a retail, customer-oriented business.
• Experience with active selling, based on an understanding of customer needs.
• Experience in vendor relationship management.

Requirements:

• Physical Demands: Lifting, Pushing/Pulling, Sliding/Transferring and Carrying Occasionally (1-25lbs).

The starting rate/ salary for this position ranges from 63219 USD to 90719 USD and will be based on relevant work experience.

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, "to create a better everyday life for the many people" inspires and guides us in everything we do. This is IKEA.

JOB TYPE: Perm, Full Time

BENEFITS ELIGIBLE: Yes

HOURS:Salary role. Retail environment, must have open availability Monday through Sunday

The pay range for this role is $63,219 to $90,719

At IKEA, taking care of our co-workers and their dependents is a top priority. That's why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

What we all have in common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing