Shopify Store Operations Manager

Wallabaga; United States; Remote; MXN 336,000 - 485,000; Full time

Job summary

Wallabaga is seeking a Shopify Store Operations Manager to keep our Shopify stores running smoothly across brands. You will be the go-to for changes, troubleshooting, and coordination with our outside development agency to ensure fast, accurate, and reliable sites.

This role focuses on Shopify admin, apps, and settings, not development work. You’ll monitor integrations (ShipHero, Klaviyo), run A/B tests, and optimize speed and content. Remote, with leadership reporting to the CEO.

Qualifications

• 3 to 5 years managing a live Shopify store.
• Experience across multiple stores and promotional calendars.
• Deep knowledge of Shopify admin, theme settings, and app ecosystem.
• Technical enough to troubleshoot and distinguish fixes needing a developer.
• Experience with ShipHero, Klaviyo, or similar integrations.

Responsibilities

• Be the go-to for Shopify changes: products, collections, pages, navigation, search.
• Keep apps/integrations running; fix disconnects and sync issues.
• Plan and run A/B tests; share outcomes and next steps.
• Monitor and improve site speed and performance.
• Publish and update blog posts and site content.
• Set up and test discounts, bundles, promotions before go-live.
• Track conversion and store metrics; provide actionable recommendations.
• Maintain simple setup documentation for stores.
• Coordinate with development agency; specify needs and test changes.

Skills

Shopify admin

Troubleshooting

AB testing

Site speed

Content updates

Dev coordination

Tools

ShipHero

Klaviyo

Recharge

Skio

Loop

Job description

Full-time | Fully remote | Reports to the CEO

Salary: $18,000 to $26,000 USD per year

About the Role

We’re looking for a Shopify Store Operations Manager to keep our Shopify stores running smoothly across our brands. You’ll be the go-to person for anything that needs to change on Shopify, from a new product page to a disconnected app, and you’ll make sure our sites stay fast, accurate, and working every day.

This is not a developer role. We work with an outside development agency for custom builds. We need someone who knows the Shopify admin, apps, and settings inside and out, is comfortable troubleshooting, and can tell the difference between what they can fix themselves and what needs a developer.

What You’ll Do

• Be the go-to person for all Shopify changes: products, collections, pages, navigation, and site search
• Keep apps and integrations running, including ShipHero, Klaviyo, and our subscription platform, and fix things when they disconnect or stop syncing
• Plan and run A/B tests, then share what worked and what to do next
• Monitor and improve site speed and performance
• Publish and update blog posts and site content
• Set up and test discounts, bundles, and promotions before they go live
• Track conversion and key store metrics, and bring recommendations, not just reports
• Keep simple documentation of how our stores are set up
• Be our main contact with our development agency: decide what needs their help, explain what we need, and test their work before it goes live
• Support Klaviyo campaigns and flows, and keep TikTok Shop and Amazon listings consistent with Shopify

What You Bring

• 3 to 5 years of hands-on experience running a live Shopify store
• Experience managing multiple stores or product lines with different promotional calendars
• Deep knowledge of the Shopify admin, theme settings, and app ecosystem
• Technical enough to troubleshoot: comfortable reading app documentation, adjusting theme settings, and making light HTML edits
• Experience fixing app integrations (ShipHero or similar is a plus)
• Experience with A/B testing, site speed, and blog/content updates
• Experience with a subscription platform such as Recharge, Skio, or Loop
• Working experience with Klaviyo
• Careful and methodical: you test before you publish and speak up when something is wrong
• Comfortable telling people when something isn’t ready to go live, clearly and without friction

Nice to Have

• A/B testing tools or page builders such as Replo or Shogun
• GA4
• TikTok Shop and Amazon Seller Central
• Experience working with an outside development agency
• Background in e-commerce, consumer products, or pet brands

How We’ll Evaluate

Expect a practical assessment. We’ll ask you to work through real store scenarios, like troubleshooting a ShipHero sync issue or a drop in page speed.