Shop Technician, Rental

Altorfer Cat; Cedar Rapids (IA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

Job summary

Altorfer Cat in Cedar Rapids is seeking a skilled Service Technician to perform basic maintenance, diagnose and repair customer-owned construction and aerial work platform equipment in a fast-paced shop and field environment. You will establish and maintain service-oriented relationships with customers and ensure accurate service documentation.

The role requires the ability to lift up to 75 lbs, light travel, and occasional overtime including Saturdays.

Qualifications

• Successful completion of a formal technical training program preferred or a minimum of 2 years of previous related work experience.
• Knowledge of gas and diesel engines, hydraulic and electrical systems.
• Ability to write professional business communication when sending emails and documenting is required.
• Must be a self-starter, well organized and able to work in a fast paced environment.

Responsibilities

• Perform basic maintenance, diagnosis, and repairs on customer owned construction and aerial work platform equipment.
• Establish and maintain service-oriented working relationship with customers
• Pick-up and delivery of equipment when necessary.
• Answer calls and questions that customers have
• Provide excellent customer service to all customers.
• Complete service reports and all other paperwork before and after repairs are made
• May perform other related duties as requested and/or assigned.

Skills

Basic maintenance

Diagnosis

Repair skills

Customer service

Computer literacy

Education

Technical training program

2 years related experience

Tools

Microsoft Word

Excel

Access

Outlook

Job description

700 am – 400 pm Monday - Friday, Saturdays and overtime when needed

• Perform basic maintenance, diagnosis, and repairs on customer owned construction and aerial work platform equipment.
• Establish and maintain service-oriented working relationship with customers
• Pick-up and delivery of equipment when necessary.
• Answer calls and questions that customers have
• Provide excellent customer service to all customers.
• Complete service reports and all other paperwork before and after repairs are made
• May perform other related duties as requested and/or assigned.
• Successful completion of a formal technical training program preferred or a minimum of 2 years of previous related work experience required.
• Knowledge/clear understanding of gas and diesel engines, hydraulic and electrical systems.
• Automotive and Industrial Maintenance Technicians encouraged to apply.
• Computer literate and proficient with programs such as Microsoft Word, Excel, Access and Outlook required. Knowledge of DBS preferred
• Ability to write professional business communication when sending emails, letters, notes, and documenting is required.
• Must be a self-starter, well organized and able to work in a fast paced environment.
• Excellent customer service skills are needed.
• Must be able to lift 75 lbs, bend, twist, and climb.
• Must possess a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate)

This position works the majority of time in the equipment shop. May on a continuous basis walk, bend and lift up to 75 lbs. At times you may be required to move/operate equipment to figure out what maintenance needs to be performed. The noise level in the shop environment is usually moderate to high. This position also spends a portion of time in an office environment. May, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Must be flexible to work Saturdays and overtime as needed. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.