Shop Technician, Rental

Altorfer Inc; East Peoria (IL); On-site; USD 43,000 - 49,000; Full time

Job summary

Altorfer Inc. seeks a technically skilled technician to perform maintenance and repair on customer-owned construction and aerial work platform equipment.

The role involves diagnosing issues, providing service, and maintaining strong customer relationships in a fast-paced shop and field environment. The ideal candidate has formal technical training or 2+ years of related experience, with knowledge of engines, hydraulics, and electrical systems.

Qualifications

• Formal technical training preferred or 2+ years of related work experience.
• Knowledge of gas and diesel engines, hydraulic and electrical systems.
• Computer literate with MS Word, Excel, Access and Outlook; DBS knowledge preferred.
• Ability to write professional business communications via email/letters.

Responsibilities

• Perform basic maintenance, diagnosis, and repairs on customer-owned construction and aerial work platform equipment.
• Build and maintain service-oriented relationships with customers.
• Pickup and deliver equipment when necessary.
• Answer customer questions and provide excellent customer service.
• Complete service reports and related paperwork before/after repairs.

Skills

Technical training

2+ years experience

Customer service

Written communication

Office software

Self-starter

Lift 75 lbs

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Outlook

DBS

Job description

7:00 am – 4:00 pm Monday - Friday, Saturdays and overtime when needed

Basic Duties

• Perform basic maintenance, diagnosis, and repairs on customer owned construction and aerial work platform equipment.
• Establish and maintain service-oriented working relationship with customers
• Pick-up and delivery of equipment when necessary.
• Answer calls and questions that customers have
• Provide excellent customer service to all customers.
• Complete service reports and all other paperwork before and after repairs are made
• May perform other related duties as requested and/or assigned.

Qualifications

• Successful completion of a formal technical training program preferred or a minimum of 2 years of previous related work experience required.
• Knowledge/clear understanding of gas and diesel engines, hydraulic and electrical systems.
• Automotive and Industrial Maintenance Technicians encouraged to apply.
• Computer literate and proficient with programs such as Microsoft Word, Excel, Access and Outlook required. Knowledge of DBS preferred
• Ability to write professional business communication when sending emails, letters, notes, and documenting is required.
• Must be a self-starter, well organized and able to work in a fast paced environment.
• Excellent customer service skills are needed.
• Must be able to lift 75 lbs, bend, twist, and climb.
• Must possess a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate)

Posted Min

USD $30.92/Hr.

Posted Max

USD $35.35/Hr.

Physical Requirements/Working Conditions

This position works the majority of time in the equipment shop. May on a continuous basis walk, bend and lift up to 75 lbs. At times you may be required to move/operate equipment to figure out what maintenance needs to be performed. The noise level in the shop environment is usually moderate to high. This position also spends a portion of time in an office environment. May, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Must be flexible to work Saturdays and overtime as needed. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.