Field Technician, Lift Truck

Altorfer Inc; Cedar Rapids (IA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

Team-oriented culture

Job summary

Altorfer Inc is seeking a Field Service Technician to perform maintenance, diagnosis, and repairs on customer-owned or rental lift trucks, Caterpillar equipment, and allied construction machinery in the field. The role requires working in customer environments, completing reports, and traveling to job sites as needed.

You will diagnose electrical, diesel, hydraulic, and related systems, with emphasis on safety and quality.

Qualifications

• Formal technical training or 2+ years of related work experience.
• Experience with electric and diesel engines, hydraulics, fuels, drivetrains, brakes.
• Ability to write professional business communications and document repairs.

Responsibilities

• Perform maintenance, diagnosis, and repairs on field equipment.
• Assist in deciding whether to transport equipment to the shop.
• Establish service relationships with customers and maintain them.
• Plan and execute repairs on rental equipment.
• Complete service reports and paperwork before/after repairs.
• Stay current with industry standards.

Skills

Troubleshooting

Preventive maintenance

Customer service

Field service

Electrical systems

Education

Technical training program

Tools

Cat software

Microsoft Word/Outlook

Job description

Working Hours/Days

7:00AM – 5:00PM, Monday- Friday (some Saturdays & O.T. when needed).

Overview

Job Summary: Perform maintenance, diagnosis, and repairs in the field, on customer owned or Altorfer rental lift trucks/forklifts/material handlers, Caterpillar, and other allied type construction equipment.

Basic Duties

• Provide exceptional service to our customers by performing maintenance, diagnosis, and repairs on allied type construction and lift truck equipment.

• Assist in the decision if equipment needs to be transported into the shop to complete repairs.
• Establish and maintain service-oriented working relationship with customers.
• Plan and execute the repair of various pieces of rental equipment.
• Provide excellent customer service to all customers.
• Complete service reports and all other paperwork before and after repairs are made.
• May perform other related duties as requested and/or assigned.
• Keep current with industry standards.

Qualifications

• Successful completion of a formal technical training program preferred or a minimum of 2 years of previous related work experience required.
• Previous experience working on electric, diesel engines, hydraulic systems, fuel systems, drivetrain, brake systems, etc. and possess troubleshooting skills.
• Automotive and Industrial Maintenance Technicians encouraged to apply.
• Computer literate and proficient with programs such as Microsoft Word and Outlook required. Knowledge of Cat software preferred.
• Must take initiative, be team oriented and willing to adapt to change.
• Ability to write professional business communication when sending emails, letters, notes, and documenting is required.
• Must be a self-starter, well organized and able to work in a fast-paced environment.
• Ability to follow all safety rules and wear proper safety equipment.
• Excellent customer service skills are needed.
• Must be able to safely lift 75lbs, bend, twist, and climb.
• Must possess a Class C or higher commercial driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Physical Requirements/Working Conditions

This position will work in the field/shop environment and at Customer jobsites. May on a continuous basis carry, bend, and lift; up to 75 lbs. Will be required to wear appropriate safety equipment (IE- steel toed boots, hard hat, safety glasses with side shields, hearing protection, cut resistant gloves, etc.) for a given situation. The noise level in the work environment is usually moderate to high. Must be flexible to work varying schedules and hours as needed. Travel between locations is required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and the opportunity to work with a remarkable team of people.