Shop Supervisor

ProLift Toyota Material Handling; Cincinnati (OH); On-site; USD 65,000 - 82,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Company-paid life insurance

Short-term disability

Paid parental leave

Paid time off after 30 days

Volunteer opportunities

Job summary

ProLift Toyota Material Handling in Cincinnati, OH is seeking a Shop Supervisor to mentor technicians and coordinate shop work, ensuring clear communication and timely completion of repairs.

You will build strong customer relationships, review requirements, and set measurable goals to exceed expectations while upholding the company’s values and commitment to service excellence.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of material handling industry experience preferred.
• Basic mechanical experience.
• Proficient in MS Word, Outlook, and Excel; comfortable with Office 365.
• Excellent verbal and written communication; protect confidentiality.

Responsibilities

• Coordinate shop jobs with Leads/Technicians.
• Project a positive image through cooperative, courteous interactions.
• Approve repair estimates for accidental damage with signatures.
• Develop an accidental damage identification and corrective action system.
• Communicate repairs, job requirements, and schedules to associates, managers, and customers.
• Promote company values and the goal of being an indispensable partner.

Skills

Leadership

Customer service

Communication

Project coordination

Mentoring

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Office 365

Job description

Company Overview

ProLift Toyota Material Handling is more than a forklift distributor in the Midwest. We are driven to be the premier provider of material handling equipment and service. We believe that by investing in our people and technology, we create an exceptional customer experience, allowing us to focus on our customers and take action on improving our customers' business.

We are a passionate and inclusive group of people working together to foster innovation for our customers, community, and each other.

ProLift Toyota Material Handling strives to achieve indispensable partnerships with customers, associates and our communities. Our company creates these partnerships through communication, continuous improvement, transparency, and doing the right thing.

Job Summary

This Shop Supervisor is responsible for supporting and guiding technicians through career growth through engaging, mentoring, and reviewing skillset proficiencies, training opportunities. The Shop Supervisor will build long-lasting relationships with customers by exploring their needs and expectations, providing specific measurable goals, and achieving results within a customer's expected timeframe. The ideal candidate will proactively communicate with the associates, managers, and customers on repairs, job requirements and scheduled work.

General Duties and Responsibilities

• Coordinate shop jobs with Leads/Technicians


• Project a positive image by interacting with fellow employees, customers and management in a cooperative, supportive and courteous manner


• Approving repair estimates for accidental damage -- getting signatures


• Developing accidental damage cause identification system and investigating, reporting and proposing corrective actions


• Operate in a professional and courteous manner to exceed customer expectations both in presentation and communication


• Promote ProLift Toyota Material Handling's values, mission and purpose of "Helping People Carry the Load" to ensure we are customers', vendors' and associates' "Indispensable Partner"

Educational/Job Requirements

The ideal Shop Supervisor will have a High School Diploma or equivalent, two or more years of material handling industry experience, and basic mechanical experience. The Shop Supervisor will have proficient knowledge of Microsoft products such as Word, Outlook, and Excel and Office 365. The ideal candidate will communicate to associates, customers, and managers, which requires excellent verbal and written communication skills while protecting the organization's values by maintaining confidential information utilizing their ability to handle sensitive information.

The ProLift Team

Our associates have the opportunity for personal and professional growth as well as a long-term career. We have examples throughout our company of associates' advancements within the organization.

We value our associates and the work they do. ProLift associates flourish by collaborating on our obstacles and celebrating our achievements.

What We Have to Offer

ProLift Toyota Material Handling is proud of the benefits package we offer associates including medical, dental, vision, 401K, company paid life insurance, company paid short-term disability, paid parental leave, and other supplemental insurance options (i.e. - pet insurance). Paid time off is available after 30 days!

We have a shared focus in helping our communities thrive. We encourage groups of associates to volunteer for non-profit organizations and reimburse those participants for the hours contributed to our communities.

EQUAL OPPORTUNITY EMPLOYER