Shop service writer

Midas International, LLC; Napa (CA); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in automotive services is seeking a dedicated Automotive Service Manager to lead their service department. This role focuses on delivering exceptional customer service while managing a team of technicians and ensuring high standards of vehicle inspections and repairs. The company is committed to training and promoting from within, providing a supportive environment for growth. If you have a passion for the automotive industry and strong leadership abilities, this is a fantastic opportunity to advance your career in a dynamic retail setting, where your contributions will directly impact customer satisfaction and team success.

Qualifications

• 2+ years of experience in store or service writing roles.
• Strong general automotive knowledge and customer service skills.

Responsibilities

• Deliver exceptional customer service and manage service department activities.
• Oversee vehicle inspections and manage technician operations.

Skills

Customer Service

Communication Skills

Leadership Ability

Team Building Skills

Automotive Knowledge

Education

High School Diploma

ASE Certification

Job description

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

1. Deliver exceptional customer service while listening and consulting customers.
2. Follow up with customers on services requested, estimated completion times, etc.
3. Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts.
4. Deliver and discuss pricing estimates with customers as well as promoting shop service specials.
5. Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed.
6. Supervise up to ten employees.
7. Oversee technicians’ inspections, diagnosing and repairing of domestic, European, and Asian cars and light trucks.
8. Maintain inventory counts.
9. Ensure overall cleanliness and organization of the facility.
10. Other duties as assigned.

Qualifications

1. A minimum of 2 years of store or service writer experience.
2. General automotive knowledge.
3. Excellent customer service disposition.
4. Good communication skills.
5. Leadership ability.
6. Team building skills.
7. Ability to work a flexible retail schedule including weekends, evenings, and holidays.
8. Valid driver’s license.