SHOP SERVICE TECHNICIAN

Equipment Depot; Pflugerville (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Equipment Depot is seeking a skilled shop technician to repair and maintain electric, diesel, and gasoline industrial trucks and related equipment at our Pflugerville, Texas facility. You will diagnose work orders, perform mechanical repairs after inspection, document serial numbers and hours, inspect safety devices, and ensure quality before returning units to service.

The role involves coordinating with the Service Dispatcher and Manager, creating quotes, managing paperwork, and communicating

Responsibilities

• Diagnose and plan repairs based on work orders.
• Perform mechanical repairs after inspection and approval.
• Record repair descriptions with correct model, serial number, and hours.
• Inspect safety guards, bolts, and safety devices and adjust as needed.
• Lubricate parts, verify repairs via test drive, and ensure quality before return to service.
• Submit paperwork to dispatcher daily, including time cards and work orders.
• Provide data on in-progress work to Service Manager.
• Manage shop workflow, trucking, and rentals when necessary.
• Prepare and communicate quotes for shop work.
• Guide technicians to assist in repairs when needed.
• Review and validate all information on work orders through billing.
• Create and organize shop paperwork and folders.
• Communicate status to customers during repairs.
• Verify maintenance has been completed on serviced units.
• Create field service quotes when required.
• Answer customer calls and respond to inquiries.
• Give final approval on shop work orders before invoicing.
• Perform other duties as assigned by management.

Job description

Position Summary

This position will be responsible for the repair and maintenance of electric, diesel, and gasoline industrial trucks and batteries and/or construction and aerial equipment.

Essential Functions

• Accepts assigned work orders from Service Dispatcher, Planner and Manager in order to begin diagnosing and planning work required to repair the units.
• Makes mechanical repairs to equipment after a complete inspection and analysis of breakdown has been completed and approved by the Service Manager / Shop Lead.
• Responsible for writing complete repair descriptions on work order, including the correct model and the serial number of equipment and hour meter reading.
• Examines protective guards, loose bolts, and any specified safety devices on units and makes adjustments.
• Lubricates moving parts and drives repaired truck to verify conformance to specifications and ensures final quality inspection is conducted prior to make the unit ready for the return to service.
• Turns in all paperwork to Service Dispatcher/Planner daily. Includes work orders, time cards, etc;
• Provide the Service Manager with reporting data related to work in progress totals for field technicians
• Control flow of work in the shop (including trucking and rentals when necessary)
• Create and communicate all quotes for work to be done in the shop.
• Provide guidance to technicians to assist in the completion of repairs when necessary
• Open, review, and validate all information on all work orders at the time of the service job as well as throughout the process until the billing is complete
• Create and organize all paperwork generated during the shop repair. (Including the shop folders)
• Communicate with customers on the status of their shop job via outbound calls as the work is being performed
• Confirm scheduled maintenance has been performed on all units in the shop for repairs
• Create and communicate field service quotes when necessary
• Answer and respond to incoming customer service calls
• Final sign off on shop work orders prior to invoicing
• Perform other duties assigned by management