FIELD SERVICE TECHNICIAN

Equipment Depot; Hazleton (Luzerne County); On-site; USD 42,000 - 64,000; Full time

Job summary

Equipment Depot is seeking an experienced service technician to repair and maintain electric, diesel, and gasoline industrial trucks and construction equipment. You will diagnose issues, perform repairs, and verify results to meet customer specifications.

Responsibilities include documenting repairs, communicating status to customers, maintaining safety standards, and ensuring timely paperwork and time cards are submitted daily.

Responsibilities

• Read work order and observe and listen to truck in operation to determine malfunction/diagnose the problem(s)
• Offer solutions to meet customer specifications; provide estimates when appropriate
• Perform mechanical repairs to equipment after a complete inspection and analysis of breakdown
• Record complete repair description on work order, including model, serial number, and hour meter reading
• Obtain signature from customer and communicate repair needs or work completed
• Inspect protective guards, loose bolts, and safety devices; adjust as needed
• Lubricate moving parts and test drive repaired truck to verify conformance
• Present Equipment Depot professionally; maintain neat van exterior and interior
• Track and schedule with operations or service manager for routine maintenance or issues
• Work to protect customers, Equipment Depot, and the public
• Return paperwork to field service coordinator daily (work orders, fuel receipts, sublet invoices)
• Submit time cards by 9:00 a.m. daily; if dispatched from home, call in by 9:00 a.m.

Job description

Position Summary

Repairs and maintains electric, diesel, and gasoline industrial trucks and/or construction equipment by performing the following duties.

Essential Functions

• Reads work order and observes and listens to truck in operation to determine malfunction/diagnose the problem(s)
• Offers solutions to meet customer specifications; provide estimates when appropriate.
• Makes mechanical repairs to equipment after a complete inspection and analysis of breakdown has been completed.
• Records complete repair description on work order, including the correct model and the serial number of equipment and record hour meter reading.
• Obtains signature from a customer and communicates with customers on repair needs, or work that was completed.
• Examines protective guards, loose bolts, and specified safety devices on trucks and makes adjustments.
• Lubricates moving parts and drives repaired truck to verify conformance to specifications.
• Represents Equipment Depot to customers. Maintains the professional image of self and cleanliness (externally and internally) of the van at all times.
• Tracks and schedules with operations, or service manager when service van is due for routine maintenance or has other service-related issues.
• Works in a manner that protects customers, Equipment Depot, and the public.
• Returns paperwork to field service coordinator daily. Includes work orders, fuel receipts, sublet invoices, etc.
• Submits time cards by 9:00 a.m. daily. If the technician is dispatched to a job from home, time must be called in and given to the service administrator over the telephone by 9:00 a.m. daily.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.