FIELD SERVICE TECHNICIAN

Equipment Depot; Ghent (KY); On-site; USD 42,000 - 66,000; Full time

Job summary

Equipment Depot is seeking a skilled field technician to repair and maintain electric, diesel, and gasoline industrial trucks and related equipment in the Ghent, KY area. You will read work orders, diagnose malfunctions, perform inspections and repairs, document each repair with model and serial numbers, obtain customer signatures, and communicate service needs and outcomes to guarantee quality and safety.

The role requires professionalism and timely documentation, with coordination on

Qualifications

• Experience diagnosing and repairing industrial trucks and related equipment.
• Ability to read and interpret work orders and vehicle data.
• Communicate repair needs and outcomes to customers clearly.

Responsibilities

• Read work orders and observe trucks to diagnose problems.
• Provide repair estimates when appropriate.
• Perform mechanical repairs after inspection and analysis of breakdowns.
• Record repair details on work orders with model and serial numbers and hour meter readings.
• Obtain customer signatures and communicate service outcomes.
• Inspect guards and safety devices and adjust as needed.
• Lubricate parts and verify repairs by road testing.
• Represent Equipment Depot professionally and maintain vehicle cleanliness.
• Coordinate with operations on maintenance schedules.
• Submit time cards daily and return paperwork to the field service coordinator.

Skills

Truck diagnostics

Mechanical repairs

Customer communication

Time management

Job description

Position Summary

Repairs and maintains electric, diesel, and gasoline industrial trucks and/or construction equipment by performing the following duties.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions

• Reads work order and observes and listens to truck in operation to determine malfunction/diagnose the problem(s)
• Offers solutions to meet customer specifications; provide estimates when appropriate.
• Makes mechanical repairs to equipment after a complete inspection and analysis of breakdown has been completed.
• Records complete repair description on work order, including the correct model and the serial number of equipment and record hour meter reading.
• Obtains signature from a customer and communicates with customers on repair needs, or work that was completed.
• Examines protective guards, loose bolts, and specified safety devices on trucks and makes adjustments.
• Lubricates moving parts and drives repaired truck to verify conformance to specifications.
• Represents Equipment Depot to customers. Maintains the professional image of self and cleanliness (externally and internally) of the van at all times.
• Tracks and schedules with operations, or service manager when service van is due for routine maintenance or has other service-related issues.
• Works in a manner that protects customers, Equipment Depot, and the public.
• Returns paperwork to field service coordinator daily. Includes work orders, fuel receipts, sublet invoices, etc.
• Submits time cards by 9:00 a.m. daily. If the technician is dispatched to a job from home, time must be called in and given to the service administrator over the telephone by 9:00 a.m. daily.