SHOP SERVICE TECHNICIAN

Equipment Depot; Houston (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Equipment Depot is seeking a shop technician to repair and maintain electric, diesel, and gasoline industrial trucks and related equipment in our Houston service shop. You will handle diagnosis from work orders, perform mechanical repairs after inspection, and ensure safety devices and hour meters are correctly documented.

Responsibilities include documenting repairs, maintaining shop paperwork, quoting repairs, and communicating with customers about status and scheduling.

Responsibilities

• Diagnose and plan repairs from service work orders
• Perform mechanical repairs after inspection
• Document repair details including model, serial number and hour meter
• Inspect safety devices and adjust as needed
• Lubricate parts and verify repair quality before return to service
• Submit time cards and work orders daily
• Provide data to Service Manager on work in progress
• Coordinate shop workflow including truck movement and rentals when needed
• Create and communicate repair quotes to customers
• Guide technicians to complete repairs
• Review and validate all information on work orders during service
• Prepare shop paperwork and folders
• Communicate status of repairs to customers during service
• Verify scheduled maintenance is completed on units in shop
• Generate field service quotes when necessary
• Answer incoming customer calls and provide service updates
• Sign off final shop work orders before invoicing
• Perform other duties as assigned by management

Job description

Position Summary

This position will be responsible for the repair and maintenance of electric, diesel, and gasoline industrial trucks and batteries and/or construction and aerial equipment.

Essential Functions

• Accepts assigned work orders from Service Dispatcher, Planner and Manager in order to begin diagnosing and planning work required to repair the units.
• Makes mechanical repairs to equipment after a complete inspection and analysis of breakdown has been completed and approved by the Service Manager / Shop Lead.
• Responsible for writing complete repair descriptions on work order, including the correct model and the serial number of equipment and hour meter reading.
• Examines protective guards, loose bolts, and any specified safety devices on units and makes adjustments.
• Lubricates moving parts and drives repaired truck to verify conformance to specifications and ensures final quality inspection is conducted prior to make the unit ready for the return to service.
• Turns in all paperwork to Service Dispatcher/Planner daily. Includes work orders, time cards, etc;
• Provide the Service Manager with reporting data related to work in progress totals for field technicians
• Control flow of work in the shop (including trucking and rentals when necessary)
• Create and communicate all quotes for work to be done in the shop.
• Provide guidance to technicians to assist in the completion of repairs when necessary
• Open, review, and validate all information on all work orders at the time of the service job as well as throughout the process until the billing is complete
• Create and organize all paperwork generated during the shop repair. (Including the shop folders)
• Communicate with customers on the status of their shop job via outbound calls as the work is being performed
• Confirm scheduled maintenance has been performed on all units in the shop for repairs
• Create and communicate field service quotes when necessary
• Answer and respond to incoming customer service calls
• Final sign off on shop work orders prior to invoicing
• Perform other duties assigned by management