Service Advisor Service Writer

Star Equipment Services; Fort Lauderdale (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Bonus pay

Paid vacation

Job summary

A growing small business in Fort Lauderdale seeks an experienced Shop Manager & Service Writer. This role involves overseeing shop operations, providing excellent customer service, and managing invoicing and purchasing. The ideal candidate has at least 2 years of related experience, is bilingual in Spanish, and excels in communication and organization. Join a team that values dedication and offers a supportive work environment with competitive pay and bonuses.

Qualifications

• At least 2 years of administrative/receptionist experience.
• Service writing experience, preferably in the equipment, fleet, or automotive business.

Responsibilities

• Oversee shop operations and manage technician schedules.
• Serve as the main point of contact for clients.
• Handle invoicing and purchasing of parts.
• Provide administrative support including scheduling meetings.

Skills

Bilingual proficiency (Spanish)

Exceptional communication skills

Organizational skills

Customer focus

Team leadership

Education

High school diploma or GED

Job description

Star Equipment Services is seeking a Shop Manager & Service Writer to join our expanding team. This dual role is perfect for a highly organized and customer-focused individual with a strong background in the equipment, fleet, or automotive industry. You’ll be instrumental in managing our shop operations while also serving as a key point of contact for our clients.

What You’ll Do:

As our Shop Manager & Service Writer, you’ll be responsible for:

• Overseeing Shop Operations: This includes coordinating workflow, managing technician schedules, and ensuring efficient and high-quality repairs.
• Service Writing: Greet clients professionally, open repair orders, and provide regular updates on their equipment’s service status.
• Invoicing and Purchasing: Handle all invoicing for services rendered and manage purchasing of necessary parts and supplies.
• Customer Communication: Answer inbound calls in a fast-paced environment, take accurate messages, and assist with past-due collections.
• Administrative Support: Provide comprehensive administrative support, including scheduling meetings and travel, managing calendars, and assisting with special projects and general office maintenance.
• Team Leadership: Guide and support our service team to ensure top-tier performance and customer satisfaction.
• Event Coordination: Coordinate monthly office events.

What You’ll Bring:

• Proven Experience: At least 2 years of administrative/receptionist experience, preferably with a high school degree or GED. Service writing experience is a must, with a strong preference for candidates experienced in the equipment, fleet, or automotive business.
• Bilingual Proficiency: Fluent verbal Spanish is a MUST to effectively communicate with our diverse clientele.
• Exceptional Communication Skills: Clear, professional, and courteous communication, both written and verbal.
• Organizational Prowess: Excellent ability to schedule, organize, and manage multiple tasks efficiently in a dynamic environment.
• Customer Focus: A dedicated approach to providing outstanding customer service.
• Leadership Aptitude: Ability to guide a team and ensure smooth shop operations

Why Join Star Equipment Services?

We are a rapidly growing small business that values dedication and hard work. We offer a supportive and dynamic environment where your contributions are recognized and rewarded. Your pay will be competitive and based on your direct experience and commitment to our business.

We also offer bonus pay and paid vacation.

Fort Lauderdale, FL, USA.

To apply send your resume in
PDF format following the link below: