Sales Associate - Macys | Valley Fair, San Jose | Part time

Reiss Limited; San Jose (CA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Seasonal attire allowance

Generous employee discount

Bonus and commission structures

Wellbeing perks

Employee Assistance Program

Healthcare options

Family-friendly policies

Employee referral program

Career development opportunities

Job summary

Reiss is hiring for a part-time Sales Associate at the New Macy’s Concession in Valley Fair, San Jose. You will deliver premium customer service, share in-depth product knowledge, and work with the management team to achieve sales and store goals.

You’ll act as a Reiss Brand Ambassador, maintain visual standards, and provide excellent support in a luxury retail environment. This role emphasizes customer focus, teamwork, and adaptability in a fast-paced setting.

Qualifications

• Premium or luxury product passion is essential.
• Experience in a customer-facing environment is required.
• Must see things through the customer’s eyes to deliver great service.
• Excellent customer service skills are essential.
• Flexibility to adapt to changing priorities in a retail setting.
• Able to thrive in a fast-paced retail environment.
• Strong written and verbal communication abilities.
• Good organisational and decision-making skills.
• Team player who collaborates effectively.
• Clear, confident communication with customers and colleagues.

Responsibilities

• Deliver a premium and tailored customer service experience.
• Provide in-depth knowledge of the Reiss brand and products.
• Communicate effectively with customers, team members and management.
• Maintain visual standards in-store.
• Act as a Reiss Brand Ambassador to represent the brand.

Skills

Premium product passion

Customer-facing experience

Customer-centric mindset

Excellent customer service

Flexibility/PRIORITY changes

Fast-paced retail

Clear communication

Organisational skills

Team player

Written and verbal skills

Job description

Why choose Reiss?

With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established.

Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.

For our retail teams this means it means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals.

What’s the role about?

As part of our Retail team, you’ll be joining our New Macys Concession within Valley Fair in San Jose, on a part-time basis as our Sales Associate. You’ll be responsible for providing exceptional customer service and supporting our management team to achieve sales and operational goals.

What you’ll be doing

• Delivering a premium and tailored customer service experience
• Providing in depth knowledge of the brand and our products
• Communicating appropriately and effectively with customers, team members and management
• Maintaining visual standards
• Acting as a Reiss Brand Ambassador

What you’ll ideally bring to the role

• A passion for premium or luxury product
• Previous experience in a customer-facing environment
• Be able to see things through the customer’s eyes
• Excellent customer service skills
• Flexibility and ability to adapt to changing priorities
• Ability to work in a fast-paced retail environment
• Have excellent communication and interpersonal skills
• Have excellent organisational and decision‑making skills
• Be a team player
• Good written and verbal communication skills

What we’ll do for you

• Seasonal business wear allowance
• Generous employee discount
• Rewarding bonus and commission structures
• Wellbeing Perks
• Wellbeing and Financial support through our Employee Assistance Program
• Best in market healthcare options
• Family friendly policies including enhanced parental pay
• Employee referral scheme
• Career development opportunities

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.

We know that some people won’t apply for a role unless they feel you don’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you.