Shop Manager: Lead Sales & Elevated Customer Experience

The Reformation Inc.; New York (NY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Bloomingdale's is seeking a Shop Manager for our 59th Street location. You will lead the team to deliver outstanding client experiences, drive sales, and manage pad and stockroom operations to meet revenue targets.

This role emphasizes brand stewardship and sustainability storytelling while coaching staff for continuous improvement. Reporting to the District Manager, you will oversee scheduling, payroll, and inventory controls to balance service with business needs.

Qualifications

• Leads and coaches sales team for strong client experiences.
• Drives store sales and performance through effective scheduling and staffing.
• Maintains store inventory accuracy and loss-prevention practices.

Responsibilities

• Measure and monitor sales performance taking action to improve business performance when needed.
• Ownership of operational execution of pad and stockroom to achieve necessary revenue targets while balancing budget and expenses.
• Use a high level of business acumen to understand the business drivers and opportunities and build solutions.
• Consistently meet and exceed store sales goals.
• Drive the execution of an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability.
• Lead the pad and deliver an excellent customer experience through a customer first mindset to build loyal client relationships.
• Assist customers and monitor client interaction with the team and provide in the moment coaching for continuous improvement.
• To create an optimal balance of sales and service by having the right people, in the right place at the right time through effective scheduling while achieving payroll goals.
• Uphold consistent inventory accuracy and controls in store. Lead & train the team in store to ensure consistent deliverables.
• Contribute to Loss Prevention in all areas of the business, set expectations & own training for the store team.

Job description

Bloomingdale's is seeking a Shop Manager for our 59th Street location. You will lead the team to deliver outstanding client experiences, drive sales, and manage pad and stockroom operations to meet revenue targets.

This role emphasizes brand stewardship and sustainability storytelling while coaching staff for continuous improvement. Reporting to the District Manager, you will oversee scheduling, payroll, and inventory controls to balance service with business needs.