Shop Manager, Hvy

Altorfer Cat; Davenport (IA); On-site; USD 52,000 - 74,000; Full time

Job summary

Altorfer Cat seeks a Service Supervisor to lead safe, efficient service operations and deliver top-tier customer satisfaction. You will guide technicians and clerical staff, manage work orders through to invoicing, and contribute to budget planning and workforce development.

The role requires strong communication, a 2-year business degree or equivalent experience, and readiness to work Saturdays as needed. In this role you will foster a culture of safety, oversee performance, and coordinate with

Qualifications

• Leadership to ensure safe, efficient and productive operations.
• Strong customer communication and ability to manage a diverse workforce.
• Willingness to work Saturdays when needed.
• Excellent written business communication skills.
• Experience with service repairs and maintenance knowledge is preferred.

Responsibilities

• Provide leadership to ensure safe, efficient and productive operations, while maintaining a high level of customer satisfaction.
• Assist customers and technicians on repairs and define the scope of work to ensure expectations are met.
• Demonstrate strong customer communication skills and the ability to manage a large, diverse workforce.
• Work with shop personnel, PSSRs, and customers in support of opening work orders and seeing them through to invoice.
• Develop long range plans and budgets for growing the service business.
• Oversee technician productivity and performance including annual reviews and safety leadership.
• Perform other duties as assigned.
• Must be able to lift 75lbs and have a valid driver’s license with clean record.

Skills

Leadership

Customer service

Communication

Safety

Team management

Problem solving

Written communication

Education

2-year college degree in business

High School Diploma

Tools

DBS networks

SIS networks

Microsoft Office

Excel

Word

Outlook

Job description

730 am – 400 pm Monday – Friday, rotating weeks staying until 500 PM

• Provide leadership to ensure safe, efficient and productive operations, while maintaining a high level of customer satisfaction.
• Assist customers and technicians on repairs and define the scope of work to ensure expectations are met.
• Demonstrate strong customer communication skills as well as the ability to manage and motivate a large, diverse workforce.
• Work with shop personnel, PSSRs, and customers in support of opening work orders and seeing them through to invoice.
• Develop long range plans and budgets for growing the service business.
• Oversee technician productivity and performance including conducting annual reviews, administering disciplinary action as necessary, promoting safety in the workplace and helping to lead technical and professional development.
• Perform other duties as assigned.
• 2-4 year college degree in business or 2 years’ experience in service supervisory setting.
• Previous engine, power train, hydraulic, service repair and maintenance knowledge.
• Experience in DBS and SIS networks.
• Knowledge of safety requirements and protocols.
• Must have the ability to express ideas and influence others in a positive manner to accomplish long term goals.
• Ability to write professional business communication by email or letter is required.
• Excellent communication skills (verbal and written) and customer service skills are needed.
• Must be able to work in a fast paced environment and willing to work Saturdays when needed
• Computer literate, PC experience with programs such as Microsoft, Excel, Word, and Outlook is required.
• Must be able to lift 75lbs.
• High School Diploma or equivalent is required.
• Must have a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

This position works in an office environment some of the time and in service shop environment. May, on a continuous basis, sit at a desk for a long period of time; answer telephone calls and write or use a keyboard to communicate through written means. May on a continuous basis be on shop floor supporting service operations. Noise level in the shop environment is usually moderate, and the noise level in the office environment is usually low. Must be flexible to work varying schedules and hours as needed. Occasional local travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.