Shop Manager - Auto Service Leader, Drive Results

Strickland Brothers 10 Minute Oil Change; Florida; On-site; USD 46,000 - 51,000; Full time

Benefits offered by this job

Free preventive care

Dental & Vision

Disability insurance

Life insurance

Monthly bonus

401(k)

Paid time off

Job summary

Strickland Brothers 10 Minute Oil Change in Cocoa, FL is seeking a Shop Manager to lead the service center, oversee daily operations, coach the team, and drive performance across oil changes, sales, labor efficiency, and customer satisfaction.

You will create a positive high‑performing environment, work as a working leader alongside technicians, manage schedules, inventory, and safety, and partner with the Area Manager to hit goals and grow into advanced roles.

Qualifications

• Must be at least 18 years of age.
• Valid driver’s license required.
• Successful completion of a background check.
• Reliable transportation is required.
• Willingness to work a schedule that typically averages approximately 50 hours per week.
• Basic computer skills or the ability to quickly learn company systems.

Responsibilities

• Lead, coach, and develop a high-performing service center team.
• Recruit, interview, hire, and train team members.
• Provide ongoing coaching and feedback to support employee development.
• Foster a positive team environment aligned with the Strickland Brothers Way.
• Deliver an exceptional customer experience and maintain strong customer satisfaction ratings.
• Address customer concerns and resolve issues quickly and professionally.
• Monitor customer feedback and coach the team to continuously improve service quality.
• Oversee daily shop operations including opening and closing procedures.
• Manage workflow by assigning technician roles and maintaining efficient service flow.
• Ensure the shop remains clean, safe, and organized at all times.
• Drive shop performance by monitoring key metrics such as service volume, sales, labor efficiency, and customer satisfaction.
• Create weekly schedules and manage labor to support operational needs.
• Partner with the Area Manager to review performance and set shop goals.
• Maintain accurate inventory levels and complete inventory counts.
• Manage cash handling procedures including daily deposits.
• Ensure compliance with company policies, safety standards, and operational procedures.

Job description

Strickland Brothers 10 Minute Oil Change in Cocoa, FL is seeking a Shop Manager to lead the service center, oversee daily operations, coach the team, and drive performance across oil changes, sales, labor efficiency, and customer satisfaction.

You will create a positive high‑performing environment, work as a working leader alongside technicians, manage schedules, inventory, and safety, and partner with the Area Manager to hit goals and grow into advanced roles.