Shop Manager

OOROO Management Services LLC; Tempe (AZ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Competitive pay

Paid time off

401k with company match

Weekends off

Career growth

Job summary

OOROO Management Services LLC in Tempe, AZ seeks a Store Manager to lead automotive service operations, drive profitability and develop a high-performing team. You will implement company initiatives across shop and mobile services, ensure excellent customer experiences, and maintain KPIs.

This role requires strong communication, reliability, and a passion for automotive sales and service. We offer health benefits, PTO, a 401(k) match, and weekends off in a fast-growing, energetic culture that

Qualifications

• Minimum 5 years of experience leading automotive store operations.
• Strong communication skills and focus on customer service.
• Punctual, reliable and able to work autonomously.
• Passionate about achieving excellence in service and profitability.

Responsibilities

• Deliver excellence in service, profitability, and people management in the store.
• Lead and implement company initiatives for the store and coordinate with Mobile Services.
• Maintain synergy between Shop and Mobile operations and drive KPIs.
• Ensure vehicles are returned repaired, clean, and safe for customers.

Skills

Customer service

Team leadership

KPI management

Communication skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Shop Manager

Full Time Tempe, AZ, US

OOROO Auto is seeking Auto Shop Managers to join our rapidly growing automotive maintenance and repair team.

Receive health benefits, above industry pay, paid time off, 401k retirement plan with company match, and weekends off in a fun, energetic company culture! This is an opportunity to grow your career as this innovative company grows.

Here's what you'll do:

• Store Managers: The Store Manager is ultimately responsible for delivering excellence in service, profitability, and people management in their store. This person will take the lead in implementing all company initiatives for the store and hold the team accountable for successful outcomes. Works directly with Director of Mobile Services to maintain synergy between Shop and Mobile operations, including referrals between the two.
  • Simply put, this person is focused on:
    • Excellent Customer Experiences
    • Leading and managing store team and operation
    • Optimizing Key Performance Indicators (KPIs)
• Assistant Managers: The Assistant Manager is ultimately responsible for assisting the Store Manager in delivering excellence in service, profitability, and people management in their store. This person will support the Store Manager in implementing all company initiatives for the store and help hold the team accountable for successful outcomes. Works under the Store Manager with Director of Mobile Services to maintain synergy between Shop and Mobile operations, including referrals between the two. Acts as the Store Manager when that person is absent.
  • Simply put, this person is focused on:
    • Excellent Customer Experiences
    • Support the Store Manager in leading and managing store team and operation
    • Optimizing Key Performance Indicators (KPIs)
    • Ensure that vehicles are returned to customers repaired, clean, and safer than when you started
• Emerging automotive brand with huge potential
• Competitive pay based on skill level and experience with room to grow
• Paid time off (PTO) and weekends off (no, that's not a typo!)
• Health Coverage with significant employer contribution
• Dental and vision plans
• Company sponsored 529 college savings plan
• Stock option plan
• Continued education and career growth as your knowledge and skills progress
• Fun, energetic, and growing company with a close-knit and supportive team
• Store Managers and Assistant Managers will have a minimum of 5 years' experience leading and managing successful store(s), with a significant portion of that time dedicated to automotive sales
• Strong communication skills with the ability to explain car care needs and services delivered
• Passionate about customer service, obsessed with details, and interested in being best in class
• Punctual, reliable, and ability to work autonomously to deliver quality and timely service
• Enthusiastic about the services provided and contributing to growing company