Auto Repair Shop General Manager

All Valley Car Care; Surprise (AZ); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Full Medical

Dental and Vision

Paid vacation

Paid holidays

Job summary

All Valley Car Care is looking for a high-performing Automotive Service Manager in Surprise, AZ. The ideal candidate will lead shop operations, optimize workflow, manage financials, and develop a winning team culture. This full-time position offers a base salary of $90,000 with commission potential based on shop profit.

Key responsibilities include overseeing operations, analyzing KPIs for profitability, and maintaining customer satisfaction. If you have 5+ years of experience and want a role where your earnings are tied to success, apply today!

Qualifications

• Minimum of 5+ years of experience as an Automotive Service Manager or Shop Manager.
• Deep understanding of automotive shop financial metrics.
• Proven leadership skills to motivate and retain a team.

Responsibilities

• Oversee daily shop operations and manage productivity.
• Analyze KPIs and manage shop margins to drive profitability.
• Recruit, train, and mentor a high-performing team.

Skills

Leadership

Financial Acumen

Process Execution

Customer Service

Team Development

Tools

Shop management software

Digital vehicle inspection tools

Job description

Automotive Service Manager

We are seeking a high-performing, numbers-driven Automotive Service Manager to lead our shop operations in Surprise, AZ. This is not a passive desk job; we are looking for a true leader who understands how to optimize shop workflow, coach service advisors, maximize technician efficiency, and drive profitability.

If you are a master of shop financials, know how to build a winning team culture, and want a compensation plan where your earning potential is directly tied to the gross profit you generate, let’s talk.

Responsibilities

• Operational Leadership: Oversee daily shop operations, managing both the front‑of‑house service advisors and back‑of‑house automotive technicians to ensure peak productivity.
• Drive Gross Profit: Analyze key performance indicators (KPIs), manage shop margins, control labor matrices, and implement strategies to consistently increase gross profit.
• Team Development: Recruit, hire, train, and mentor a high-performing team. Conduct regular performance reviews and foster a culture of accountability and continuous improvement.
• Customer Retention & Resolution: Maintain our reputation for excellence by ensuring top-tier customer satisfaction and personally handling advanced customer service resolutions.
• Workflow & Efficiency Optimization: Implement and enforce streamlined processes for digital vehicle inspections (DVIs), parts sourcing, and dispatching to minimize shop bottlenecks.
• Compliance & Safety: Ensure the shop operates in compliance with local, state, and federal regulations, maintaining a clean, safe, and professional work environment.

Requirements

• Experience: Minimum of 5+ years of successful experience as an Automotive Service Manager or Shop Manager in a high-volume independent Auto Repair Shop.
• Financial Acumen: Deep understanding of automotive shop financial metrics—specifically labor rates, effective labor rate (ELR), productivity vs. efficiency, and gross profit margins on both parts and labor.
• Leadership Skills: Proven track record of leading, motivating, and retaining service advisors and flat‑rate technicians.
• Process‑Driven: Strong expertise in utilizing modern shop management software (e.g., Shop‑Ware, RO Writer, Mitchell1) and digital vehicle inspection (DVI) tools to drive sales.
• Traits: Highly competitive, analytical, resilient, and possesses a "lead‑by‑example" management style.
• License: Valid driver’s license with a clean driving record.

Compensation & Benefits

• Salary Range: $90,000.00 – 10 bay shop capable of $3.2 Million per year the sky is the limit.
• Pay Structure: Competitive base salary plus a powerful tiered commission/bonus structure based on shop Gross Profit. (Uncapped earning potential—the more the shop makes, the more you make).
• Job Type: Full-time.
• Benefits Package: Full Medical, Dental and Vision, paid vacation, paid holiday's.

This could be your forever shop if you are looking for success!