Shop Manager

QUAY; Glendale (AZ); On-site; USD 50,000 - 65,000; Full time

Job summary

QUAY is seeking a Shop Manager responsible for maximizing the shop's sales and productivity. You will lead customer service initiatives while managing team performance and operational excellence. The role involves maintaining positive relationships with the District Manager and ensuring compliance with company policies.

The ideal candidate has at least 5 years of supervisory experience in retail, strong leadership skills, and is adept at managing a diverse team. Open availability and flexibility are essential to meet the shop's operational needs.

Qualifications

• 5 years of supervisory experience in retail or related area.
• Ability to adapt and multi-task in a fast-changing environment.
• Must develop and motivate staff through strong leadership.

Responsibilities

• Achieve shop sales targets by managing budgets and profits.
• Deliver excellent customer service by example.
• Recruit and train all team members for high performance.

Skills

Supervisory experience

Leadership and interpersonal skills

Strong communication skills

Basic computer skills

Education

High School graduate or equivalent

College degree preferred

Tools

MS Word

Excel

Outlook

Job description

SUMMARY OF POSITION

The Shop Manager is responsible for the shop's overall fiscal performance and results. The role drives the business to achieve maximum sales, productivity and profit goals through customer service, operational excellence, leadership, communication, and talent development while supporting the Quay vision and brand. This role is predominantly on the sales floor providing service, interacting with customers and associates. This is an hourly, non-exempt role.

PRINCIPLE ACCOUNTABILITIES

• Achieving the shop’s sales targets by maximizing profits, minimizing costs and managing workforce budgets.
• Delivering excellent customer service by example, ensuring highly visible and effective customer service management.
• Recruitment, training, developing, and coaching all members of the shop team to ensure high-performance and productivity.
• Demonstrates a respect for diversity and flexes managerial style when working with associates of different skills and responsibilities; maintains a positive and healthy workplace.
• Ensures store compliance with company policy and procedures, taking a consistent approach with all associates.
• Ensures brand image is presented consistent with visual merchandising and service expectations.
• Minimizes loss by adhering to all loss prevention procedures, stockroom processing and replenishment procedures, and inventory management processes.
• Maintains awareness of market trends in the accessory industry, monitoring activity of local competitors.

Budget Owner: Yes

Fiscal Accountabilities: Responsible for the Shop’s achievement of sales targets including net sales, UPT, ADS and conversion along with managing the entire shop budget, controlling costs, and driving profitability.

Key Working Relationships: This person is required to maintain strong working relationships with the District Manager, other retail Shop Managers, and the entire Shop team.

REQUIRED SKILLS & EXPERIENCE

• Minimum 5 years of supervisory experience (3 or more in a store manager role) in a retail environment or related area.
• High School graduate or equivalent; college degree preferred.
• Ability to adapt and multi-task in a fast-changing, retail environment.
• Ability to develop, motivate staff and others through strong leadership and interpersonal skills.
• Strong communication skills, both written and verbal.
• Basic computer skills and software proficiency (MS Word, Excel and Outlook preferred).

TRAVEL REQUIREMENTS

10% annual average based on new store openings and trainings. Minimal travel based on business needs otherwise.

PHYSICAL REQUIREMENTS

• This position is based in a retail store environment. Requires standing and walking up to 8 hours per shift.
• Open availability and flexibility to work nights, weekends, shop openings and closings according to the needs of the business for an average 40 hours per week.
• Requires stooping and kneeling to process and place merchandise as well as reaching and pulling to obtain or stock merchandise from storage.
• May be required to climb ladder or stepstool in order to stock and/or acquire merchandise for sale.
• Required to lift items weighing 5 to 25 lbs regularly. In certain circumstances, weights may be higher.
• Must be able to perform essential functions (with or without an accommodation) without posing a "direct threat" to the health and safety to self or others.

The Company reserves the right to alter, change, abolish and even combine jobs depending upon changing conditions.