Assistant Shop Manager

Kids for the Future; Honolulu (HI); On-site; USD 39,000 - 42,000; Full time

Job summary

Kids for the Future is seeking a Store Supervisor to assist the Shop Manager in driving sales, productivity, and profits on the sales floor. You will lead customer service excellence, supervise staff, and ensure store standards while supporting the Quay brand vision.

The role emphasizes leadership, effective communication, and talent development in a fast-paced retail environment, with an equal focus on store operations and floor presence.

Qualifications

• Minimum 3 years of supervisory experience in a retail environment or related area.
• High School graduate; college degree preferred.
• Ability to adapt and multi-task in a fast-changing retail environment.
• Ability to develop and motivate staff through strong leadership and interpersonal skills.
• Strong written and verbal communication skills.
• Basic computer skills and proficiency with MS Word, Excel and Outlook.

Responsibilities

• Assist the Shop Manager in achieving sales targets, maximizing profits and managing workforce budgets.
• Provide exemplary customer service and maintain visible, effective customer service management.
• Maintain consistent sales floor presence and supervise employees to ensure high-quality service.
• Support recruitment, training, development and coaching of shop team members.
• Foster diversity and maintain a positive, healthy workplace.
• Ensure store policy compliance and present the brand according to visual merchandising standards.

Skills

Supervisory experience

High School diploma

Adaptability

Staff development

Strong communication

MS Word/Excel/Outlook

Education

High School diploma or equivalent

College degree preferred

Tools

MS Word

Excel

Outlook

Job description

• Base Pay $28.50 - $30.85 / Year
• Employee Type FT Non-Exempt
• Manage Others Yes

SUMMARY OF POSITION

Assists the Shop Manager in driving the business to achieve maximum sales, productivity and profit goals through customer service, operational excellence, leadership, communication, and talent development while supporting the Quay vision and brand. This role is predominantly on the sales floor providing service, interacting with customers and associates. This is an hourly, non-exempt role.

PRINCIPLE ACCOUNTABILITIES

• Assists the Shop Manager in achieving the shop's sales targets by maximizing profits, minimizing costs and managing workforce budgets
• Delivering excellent customer service by example, ensuring highly visible and effective customer service management
• Consistent sales floor presence, talking with customers and associates to ensure the best service is provided consistently through effective floor supervision
• Assists the Shop Manager in recruitment, training, developing, and coaching all members of the shop team to ensure high-performance and productivity
• Demonstrates a respect for diversity and flexes managerial style when working with associates of different skills and responsibilities; maintains a positive and healthy workplace
• Ensures store compliance with company policy and procedures, taking a consistent approach with all associates
• Ensures brand image is presented consistent with visual merchandising and service expectations
• Minimizes loss by adhering to all loss prevention procedures, stockroom processing and replenishment procedures, and inventory management processes
• Maintaining awareness of market trends in the accessory industry, monitoring activity of local competitors

Budget Owner

No

Fiscal Accountabilities

Responsible for assisting the Shop Manager in achieving Shop's sales goal, KPI goals and profitability

Key Working Relationships

This person is required to maintain strong working relationships with the Director of Retail Operations, Shop Managers and the entire Shop team.

Required Skills & Experience

• Minimum 3 years of supervisory experience (1 or more in an Assistant store manager or equivalent role) in a retail environment or related area
• High School graduate or equivalent; college degree preferred
• Ability to adapt and multi-task in a fast-changing, retail environment
• Ability to develop, motivate staff and others through strong leadership and interpersonal skills
• Strong communication skills, both written and verbal
• Basic computer skills and software proficiency (MS Word, Excel and Outlook preferred)

Travel Requirements

5% annual average based on new store openings and trainings. Minimal travel based on business needs otherwise.

Physical Requirements

• This position is based in a retail store environment. Requires standing and walking up to 8 hours per shift
• Open availability and flexibility to work nights, weekends, shop openings and closings according to the needs of the business for an average 40 hours per week
• Requires stooping and kneeling to process and place merchandise as well as reaching and pulling to obtain or stock merchandise from storage.
• May be required to climb ladder or stepstool in order to stock and/or acquire merchandise for sale.
• Required to lift items weighing 5 to 25 lbs. regularly. In certain circumstances, weights may be higher.
• Must be able to perform essential functions (with or without an accommodation) without posing a "direct threat" to the health and safety to self or others.

The Company reserves the right to alter, change, abolish and even combine jobs depending upon changing conditions.