Shop Foreman - Lead High-Volume Ford Service Team

Norm Reeves Subaru Rockwall

Cerritos (CA)

On-site

USD 100,000 - 150,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Performance-based bonus plan

High-volume dealership environment

Continuous Ford training

Job summary

Norm Reeves Ford in Cerritos, CA is seeking an experienced, hands-on Shop Foreman to lead one of the highest-volume Ford service departments in California. This position is responsible for leading technicians, maximizing shop productivity, improving repair quality, ensuring Ford warranty compliance, and supporting the Service Team in delivering an exceptional customer experience.

The ideal candidate is not just a great technician—they are a proven leader who develops people, solves problems, and

Qualifications

Five or more years of Ford dealership technician experience.
Strong diagnostic and electrical troubleshooting skills.
Extensive experience with Ford systems (FDRS, IDS, PTS, OASIS) and warranty procedures.
Valid driver's license with a clean driving record.
Ability to lead, coach, and motivate technicians.
Excellent communication and organizational skills.
Ability to prioritize work in a fast-paced, high-volume environment.

Responsibilities

Lead, coach, and develop a team of Ford technicians.
Monitor technician productivity, efficiency, and repair quality daily.
Assist technicians with advanced diagnostics and difficult repairs.
Work closely with Dispatch to balance workloads and maximize shop productivity.
Manage aging repair orders and reduce shop WIP.
Improve Fix Right the First Time (FRFT) and reduce comebacks.
Maintain compliance with Ford warranty requirements.
Monitor MPI completion, photo, and video compliance.
Conduct regular one-on-one coaching meetings with technicians.
Track technician STARS training and certification progress.
Support Apprentice Technicians through their training program.
Communicate effectively with Service Advisors, Warranty Administrators, Dispatch, and Management.
Maintain a safe, organized, and productive shop environment.