Shop Foreman - Fowler Dodge

Fowler Dodge Inc; Oklahoma City (OK); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Shop Foreman to lead their service department. In this pivotal role, you will ensure that both employees and customers are satisfied, while overseeing the repair and maintenance of vehicles. Your expertise will help implement efficient systems and maintain high standards of service. With a competitive salary and comprehensive benefits, this opportunity offers a chance to grow within a supportive dealership environment that values trust and loyalty. If you are ready to elevate your career in the automotive industry, this position is perfect for you.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

401K with Matching

Paid Time Off

Volunteer Leave

Holidays

Parental Leave

Employee Assistance Programs

Training Opportunities

Qualifications

• 5+ years of experience in automotive service with Stellantis.
• Must possess EV Certification and a valid Driver's License.

Responsibilities

• Direct activities related to service and repair of client vehicles.
• Implement and maintain an effective dispatch system.
• Ensure high customer satisfaction ratings.

Skills

Problem Solving

Customer Service

Vehicle Repair

Team Coordination

Communication

Education

5 years Stellantis experience

EV Certification

Tools

Automotive Tools

Job description

Job Details

Job Location: Fowler Dodge - Oklahoma City, OK

Salary Range: Undisclosed

Shop Foreman

Shop Foreman - Fowler Dodge *

Are you a people pleaser? A problem solver? Ready to take your career to a new level? Then you may be a perfect fit for our growing dealership family. We need a shop foreman who knows how to keep employees — and customers — happy. As our new shop foreman, you will direct activities related to the service and repair of client vehicles, coordinate the acquisition of automotive equipment, and maintain our operations and maintenance facilities.

Job Responsibilities

• Implement and maintain an effective dispatch system.
• Schedule shop work to maximize productivity according to dealership policies and technician skills.
• Prioritize and control all comebacks for proper and prompt attention.
• Review job status frequently, log updates, and report changes to service advisors or customers.
• Ensure technicians follow warranty material procedures.
• Maintain professional contact with service customers.
• Keep an organized and current repair log.
• Review repair orders to ensure work completion and accuracy.
• Schedule maintenance for service vehicles and equipment.
• Prepare a list of needed tools, supplies, and repairs, and review with the service manager.
• Coordinate parts requirements with the parts department and inform customers of special order arrivals.
• Report repetitive shortages to the parts and service managers for corrective action.
• Maintain high customer satisfaction ratings.
• Perform repairs efficiently and accurately, adhering to standards.
• Diagnose malfunctions and perform necessary repairs.
• Communicate with parts to obtain needed components.
• Handle parts for warranty or customer requests appropriately.
• Inspect vehicles for safety or additional service needs and communicate with service advisors.
• Document all work performed and recommended.
• Supervise apprentice technicians as assigned.
• Report machinery issues to supervisors.
• Ensure vehicles are kept clean and notify of any changes.
• Operate tools and equipment safely.
• Report safety issues immediately.

Education and Experience

Minimum of 5 years Stellantis experience, with Phase 3 completion and EV Certification.

Requirements

Valid Driver's License and acceptable MVR.

Physical Demands

Must be able to stand, walk, sit, handle objects, reach, stoop, kneel, crouch, crawl, talk, hear, taste, smell, climb, and lift up to 50 pounds regularly. Vision abilities include close, distance, color, peripheral, and depth perception.

Language Skills

Ability to read and interpret safety rules, manuals, and procedures; write reports; speak effectively before groups.

Compensation & Benefits

Competitive salary based on experience. Benefits include medical, vision, dental, life, disability insurances, 401K with matching, PTO, volunteer leave, holidays, parental leave, employee assistance programs, and training opportunities.

Our Values

We are driven by friendliness, helpfulness, honesty, and fairness. Our mission is to grow through earning trust and loyalty. We aim to be the community's dealer of choice by providing exceptional products and service. We are committed to equal opportunity employment, promoting based on competence and potential without discrimination.