Shoe Store Lead: Customer Experience & Sales

Famous Footwear; Las Cruces (NM); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

30% Associate Discount across Caleres’

Relaxed Dress Code & Small Team

Dayforce Wallet access for early pay

Ease of transferring locations (850+)

Career development and education up to

Employee Assistance Programs

PTO, Health, and Retirement benefits

Job summary

Famous Footwear is seeking a Sales Lead in the United States (Las Cruces, NM) who loves shoes and delivering outstanding customer experiences. You will guide the team, model selling behaviors, and champion store culture to create memorable visits for every customer.

You will drive sales, manage store operations, and mentor associates while upholding company policies. This role emphasizes teamwork, flexibility, and delivering the Famous Feeling with enthusiasm and inclusivity.

Qualifications

• Has a High School Diploma/GED.
• Proficient working knowledge of general retail practices and procedures.
• Some retail store management experience or relevant management experience in lieu.
• Previous experience being on a team and motivating others to accomplish a goal.
• Manages multiple tasks and communicates direction set by the store manager.
• Demonstrated ability to mentor and train Associates on selling and operational processes.
• Demonstrated ability to work a flexible schedule and meet availability requirements of the role. Includes holidays, nights, weekends, and extended hours.
• Has basic computer skills.

Responsibilities

• Inspire that Famous Feeling: Walk into the store ready to inspire teammates with your integrity and drive, fostering a culture of caring and camaraderie.
• Elevate to Your Goal-Crushing Era: Drive sales with purpose and determination to achieve goals.
• Ace Retail Operations: Know store operations from pricing to inventory and keep the store clean and well-organized.
• Connect the Dots: Adhere to company policies and utilize partners and resources to accomplish tasks.
• Be a Famous Culture Influencer: embody the Famous culture through Customer Connection and top-notch service.
• Bring the Positive Vibes: Promote diversity and inclusivity; maintain a positive mindset and uplift others.
• Be a Shoe-off: Recommend perfect styles and ensure customers leave with the right fit and Famous Feeling.

Skills

Customer service

Team leadership

Sales

Mentoring

Communication

Flexibility

Education

High School Diploma/GED

Job description

Famous Footwear is seeking a Sales Lead in the United States (Las Cruces, NM) who loves shoes and delivering outstanding customer experiences. You will guide the team, model selling behaviors, and champion store culture to create memorable visits for every customer.

You will drive sales, manage store operations, and mentor associates while upholding company policies. This role emphasizes teamwork, flexibility, and delivering the Famous Feeling with enthusiasm and inclusivity.