Shoe-Loving Store Lead: Drive Customer Delight

Caleres, Inc.; Cleveland (OH); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

30% Associate Discount across Caleres’

Relaxed Dress Code

Dayforce Wallet - daily pay

Career Development opportunities

Job summary

Caleres, Inc. is seeking a Famous Footwear Sales Lead in Cleveland, OH. You will create the best shoe store experience by fostering a welcoming environment, training teammates, and delivering top-notch customer service.

You will manage store operations, coach selling behaviors, and embody the Famous culture across a diverse team. You love shoes, stay informed on trends, and help customers find the perfect fit while driving sales and maintaining store standards.

Qualifications

• Has a High School Diploma/GED.
• Proficient working knowledge of general retail practices and procedures.
• Previous experience being on a team and motivating others to accomplish a goal.
• Manages multiple tasks and communicates direction set by the store manager.
• Demonstrated ability to mentor and train Associates on selling and operational processes.
• Demonstrated ability to work a flexible schedule and meet availability requirements of the role. Includes holidays, nights, weekends, and extended hours.
• Has basic computer skills.

Responsibilities

• Inspire that Famous Feeling: foster coaching moments for selling behaviors behind Customer Connection.
• Elevate to Your Goal-Crushing Era: drive sales and achieve goals.
• Ace Retail Operations: manage store processes from pricing to inventory and open/close procedures.
• Connect the Dots: adhere to company policies and collaborate with partners to complete tasks.
• Be a Famous Culture Influencer: embody customer connection and deliver top-notch service.
• Bring the Positive Vibes: promote diversity and inclusivity and uplift teammates.
• Be a Shoe-off: recommend shoes and ensure customers leave with perfect fit and the Famous Feeling.
• Essential Functions: Other responsibilities may be performed as needed to meet business needs.

Skills

Team player

Customer service

Mentoring

Multi-tasking

Education

High School Diploma/GED

Job description

Caleres, Inc. is seeking a Famous Footwear Sales Lead in Cleveland, OH. You will create the best shoe store experience by fostering a welcoming environment, training teammates, and delivering top-notch customer service.

You will manage store operations, coach selling behaviors, and embody the Famous culture across a diverse team. You love shoes, stay informed on trends, and help customers find the perfect fit while driving sales and maintaining store standards.