Shipping Supervisor

CTDI Careers; Joliet (IL); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Weekly pay

Monthly bonus

Health insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Employee assistance program

Flexible spending account

Job summary

CTDI in Joliet, IL is seeking a Shipping Supervisor to oversee daily warehouse shipping operations, coordinate shipments, supervise loading and unloading, and ensure accurate shipping records and timely delivery.

This 1st shift role offers competitive pay, weekly pay days, a monthly bonus program, health and vision insurance, retirement plans, and a team‑oriented environment with safety at the forefront.

Qualifications

• Associates degree or equivalent work experience.
• Basic understanding of business operations and strategies.
• Demonstrates ability to maintain accurate records.
• Ability to lead, motivate, and influence team members.
• Strong time management and deadline-driven performance.
• Capacity to interact professionally with customers when needed.
• Proficient with Microsoft Office applications.

Responsibilities

• Supervise daily shipping operations in the warehouse to ensure timely delivery.
• Coordinate shipments, oversee loading/unloading, and maintain records.
• Lead a team, provide guidance, and ensure safety and policy adherence.
• Train and motivate staff; support labor planning and scheduling.
• Ensure compliance with health and safety regulations and SOPs.
• Communicate with management and customers to meet SLAs.
• Support P&L forecasting and performance improvement initiatives.
• Handle escalations and act as first level shift support.

Skills

Leadership

Communication

Time management

Recordkeeping

Problem solving

Customer service

Microsoft Office

Team supervision

Education

Associate degree

Tools

UKG Kronos

Job description

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

The Shipping Supervisor will supervise the daily shipping operations of the warehouse, ensuring the efficient and timely delivery of goods. This position will coordinate shipments, oversee truck loading and unloading, maintain accurate shipping records, and drive P&L results.

1st Shift: 7:30AM - 4:00PM, Monday - Friday

Pay Rate: $28.85 / $33.65

Responsibilities:

• Assist in identifying work procedures, preparing schedules, and expediting workflow.
• Responsible for verifying and maintaining records of incoming and outgoing shipments.
• Supervises a team by providing guidance and support to ensure productivity and adherence to safety protocols.
• Issue written and oral instructions, examine work for accuracy, neatness, and compliance with policies and procedures, and study and standardize procedures to enhance worker efficiency.
• Assists in P&L forecasting and analysis, alongside labor planning and scheduling.
• Provide training, motivation, and support to employees regarding company and departmental procedures, development opportunities, and departmental processes.
• Verify the accurate shipment of international orders and hazardous material orders, if necessary.
• Coordination and scheduling of third-party pickups and drop-offs.
• Communicate effectively with management and customers to ensure SLAs are met and issues are promptly resolved.
• Collaborate with other departments to ensure smooth and effective shipping processes.
• Responsible for meeting or surpassing daily Key Performance Indicators (KPIs), with accurate reporting that consistently exceeds customer expectations.
• Engages in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment.
• Provide first level of support for any escalated issue during work shift.
• Ensure compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors.
• All other duties assigned, based on the business the warehouse supports.

Required Skills & Experience:

• 2+ years of prior experience.
• Basic understanding of business operations and strategies.
• Competent in maintaining accurate and organized records.
• Demonstrates effective leadership and interpersonal skills, able to communicate, motivate, and influence others within the organization.
• Capable of managing a busy workload, organizing tasks, and meeting deadlines consistently.
• Demonstrates problem-solving abilities and effective decision-making skills.
• Capacity to engage with customers in a professional manner, when applicable
• Basic computer skills, including working knowledge of Microsoft Office.

Preferred Skills & Experience:

• Previous experience working in a high-volume distribution, manufacturing, technical service (i.e. testing and repair) or forward logistics operation a plus.
• Familiarity with performance evaluation and improvement processes.
• General knowledge of OSHA Standards.
• Supervising temporary staff.
• Experience working with UKG and Kronos.
• Previous experience with using warehouse distribution equipment.

Educational Requirements:

• Associates degree preferred or equivalent work experience

Physical Demands & Working Conditions:

• Warehouse environment

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account

Work Authorization

• United States (Required)
• Must be 18 years of age

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

This position does not qualify for visa sponsorship.

As part of our hiring process, we may use automated decision tools to assist in evaluating candidate qualifications, skills, and experience against job requirements. These tools are designed to support—not replace—human judgment. Final hiring decisions are made by our hiring team. We are committed to equal employment opportunity and regularly review our hiring processes, including automated tools, to support fairness and reduce the risk of unintended bias. You may request an alternative evaluation method or accommodation by [e-mail] .

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.