Service Logistics Specialist

Supermicro; Dallas (TX); Presencial; USD 75 000 - 85 000; Tempo integral

Resumo da oferta

Supermicro is seeking a Service Logistics Specialist to support its global service network by managing parts inventory and ensuring accurate stock levels across locations. The role emphasizes reconciling inventory, tracking returns, and coordinating with internal teams and third-party logistics providers.

The ideal candidate has a Bachelor's degree in Supply Chain or Logistics, at least 2 years in high-tech manufacturing, strong MS Office and database skills, and a willingness to travel up to

Qualificações

• Bachelor's degree in Supply Chain Management or Logistics or equivalent experience.
• Minimum 2 years experience in high-tech manufacturing.
• Willing to travel 70% of the time.
• Proficiency in MS Office and database management.
• Knowledge of inventory management and logistics elements.
• Excellent oral and written communication skills.

Responsabilidades

• Onsite inventory reconciliation and RMA submission.
• Track and manage parts inventory globally.
• Coordinate with 3PL and ensure SLA compliance.
• Handle reverse logistics for service customers.
• Maintain service inventory records and reconcile discrepancies.
• Collaborate with internal teams on configurations and reports.
• Escalate inventory issues to TAM when needed.
• Prioritize tasks to meet daily service expectations.

Conhecimentos

MS Office

Database management

Inventory management

Logistics

Problem solving

Time management

Communication skills

Detail-oriented

Punctual

Analytical thinking

Formação académica

Bachelor's degree in Supply Chain Management or Logistics or equivalent experience

Descrição da oferta de emprego

About Supermicro

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary

We are looking for a Service Logistics Specialist to support Supermicro Global Service network by managing parts inventory globally. The candidate is expected to ensure that the right parts/equipment is are stoked, manage the inventory, and monitor defective returns to Supermicro.

Essential Duties and Responsibilities

Includes the following essential duties and responsibilities (other duties may also be assigned):

• Go onsite to various locations to reconcile inventory and submit RMA
• Work to ensure defective parts are returned
• Stocking FSL and monitoring inventory level and accuracy
• Work with 3PL to ensure parts are dispatched in accordance with SLA
• Handle reverse logistics for Service customers
• Track all return items and proactively pursue non-returned items.
• Make order entries and work with accounting in processing the parts transfer
• Work with various internal teams including accounting, shipping, and RMA to track and monitor the stock at all the service inventory locations and reconcile any discrepancies
• Follow up with external and internal parties on outstanding parts
• Work with various internal product managers to understand the equipment configurations related to service and be able to detect errors
• Work with IT, ACCT, and RMA for needed reports and inventory reconciliation
• Keep internal database up to date for service inventory management
• Escalate any service inventory issue outside control to the appropriate TAM
• Manage time effectively and be able to prioritize while meeting daily service expectations

Qualifications

• Must be willing to travel 70% of the time
• Bachelor's degree in Supply Chain Management or Logistics or equivalent experience
• Minimum of 2 years experience from high-tech manufacturing industry preferred
• Proficiency in MS Office and database management
• Knowledge of inventory management and logistics elements
• Travel will be required
• Must be punctual and detail-oriented
• Good time management
• Work logically and systematically
• Ability to solve problems and make decisions as necessary
• Excellent oral and written communication skills
• Experience in the IT industry is a plus

Salary Range

$75,000 - $85,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.