Shipping Operations Lead – Mail & Pallet Logistics (Indy)

CBRE; Indianapolis (IN); On-site; USD 52,000 - 70,000; Full time

Job summary

CBRE in Indianapolis, IN is seeking a Shipping Supervisor to lead daily shipping operations, ensure regulatory compliance, and oversee pallet shipping activities with a focus on customer service and operational excellence. This is an onsite role Monday-Friday from about 7am-4pm in Indianapolis, IN.

The role involves supervising a shipping team, coordinating daily activities, managing scheduling, and driving process improvements to improve efficiency and accuracy.

Qualifications

• Proficiency in Microsoft Excel, Word, Outlook, and PDF applications.
• Prior forklift experience preferred.
• Strong verbal and written communication skills.
• Experience supervising teams in a shipping, logistics, warehouse, or distribution environment.
• Knowledge of domestic and international shipping processes and compliance requirements preferred.
• Ability to lift up to 50lbs and move materials safely using proper equipment and team-lift procedures when necessary.

Responsibilities

• Supervise and coach shipping team members to achieve performance, safety, and service objectives.
• Plan and coordinate daily shipping activities across multiple locations.
• Manage employee scheduling, timekeeping, overtime approvals, and workforce productivity.
• Foster strong working relationships with customers, site leadership, vendors, and cross-functional teams.
• Identify and implement process improvements to enhance operational efficiency.
• Oversee all aspects of domestic and international pallet shipping operations.
• Manage the Heat-Treated Pallet Program, including inventory control and vendor coordination.
• Ensure shipments comply with customer requirements, company procedures, and applicable regulations.
• Coordinate with transportation providers and couriers to ensure timely shipment processing and delivery.
• Investigate and resolve shipping issues while maintaining clear communication with stakeholders.
• Process and support international shipping documentation and AES filings when required.
• Maintain compliance with all shipping, export, regulatory, and company requirements.
• Ensure all work areas remain audit-ready and support audits.
• Participate in Root Cause Analysis investigations as needed.
• Promote a strong safety culture and maintain required certifications (PIT/Forklift, Export Compliance).
• Monitor inventory levels of shipping supplies and materials.
• Submit monthly supply orders and manage vendor communications.
• Maintain accurate shipping records and archive documentation.
• Provide shipping metrics and operational reporting to management.
• Assist with physical transfer documentation and package tracking activities.
• Deliver prompt, professional support via email, phone, instant messaging, and in-person interactions.
• Provide shipping expertise and support to internal customers and affiliate locations.
• Support the development and maintenance of SOPs.
• Ensure shipping-related SharePoint resources and communications remain accurate and up to date.

Skills

Microsoft Excel

Microsoft Word

Microsoft Outlook

PDF applications

Forklift experience

Verbal communication

Written communication

Team supervision

Shipping processes

Compliance knowledge

Tools

SharePoint

Job description

CBRE in Indianapolis, IN is seeking a Shipping Supervisor to lead daily shipping operations, ensure regulatory compliance, and oversee pallet shipping activities with a focus on customer service and operational excellence. This is an onsite role Monday-Friday from about 7am-4pm in Indianapolis, IN.

The role involves supervising a shipping team, coordinating daily activities, managing scheduling, and driving process improvements to improve efficiency and accuracy.