Shipping & Mailing Coordinator

University of Wisconsin Colleges; Glendale, Northern (WI, KY); Hybrid; USD 48,712,000 - 57,308,000; Full time

Job summary

University of Wisconsin Colleges seeks a Shipping & Mailing Coordinator for 100% onsite work in Glendale, WI. The role handles shipping, mail processing, inventory, and courier logistics with a focus on excellent customer service.

Candidates should be able to lift up to 40 lbs, operate a box truck, and work outdoors in all weather. Primary duties include inventory control, mail processing, and coordinating shipments with campus departments.

Qualifications

• Experience in a customer service role.
• Ability to lift and move objects up to 40 lbs.
• Willingness to operate a box truck.
• Ability to work outside in extreme weather conditions.
• Experience using hand trucks, electric pallet jacks or similar equipment.

Responsibilities

• Oversees incoming and outgoing shipments and manages mail/inventory.
• Uses handheld scanner and MS Excel to track deliveries and barcoding.
• Processes mailing and shipping through campus post for department charges.
• Verifies shipment details against bills of lading, invoices, or packing slips.
• Handles customer communications for delivery notifications and issues.
• Trains student workers and supports the Stores and Work Order Center as needed.

Skills

Customer service

Driving

Lifting 40 lbs

Outdoor work

Box truck operation

Pallet jack experience

Job description

## Shipping & Mailing CoordinatorApply: Onsite: Glendale, WI: Full time: Posted 2 Days Ago: JR10015134## ***Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.***## **Position Title:**Shipping & Mailing Coordinator## **Job Category:**University Staff## **Employment Type:**Regular## **Job Profile:**Shipping and Mail Coordinator## **Job Duties:****Department**Facilities, Planning and Management is committed to promoting respect and civility in the workplace. Our staff serves as role models by practicing exemplary behaviors when working with customers, fellow faculty and staff members, students, and visitors. The mission of the department is to provide a safe, sustainable, and accessible physical environment that supports learning, research, working, living, and recreation. The organization supports the academic and strategic objectives of the University of Wisconsin-Milwaukee with commitment and pride in everything they do. **Job Duties**Coordinates and executes shipping and mail services for a unit including inventory management and distribution, mail and package receipt and delivery, and shipping and/or delivery of packages for the UW-Milwaukee campus with an emphasis on superb customer service.## **Key Job Responsibilities:****20% - Oversees incoming and outgoing shipments. Responsible for (package/mail) inventory management and distribution, mail and package receipt and delivery, and shipping and/or delivery of packages and freight.** **Utilizes standard machinery and equipment to load, unload, and transport freight and materials** * Sort, deliver, pick-up regular and intercampus mail.* Pick up USPS mail and supplies at the Central US Post Office**20% - Maintains records and manifests regarding incoming packages, location, and date of delivery** * Use handheld scanner to produce barcoded delivery confirmations* Use MS Excel to enter data for barcoding program* Prepare mail permits, present for inspection, and complete. **20% - Determines policies and procedures related to mail and package receipt and delivery** * Use meter machines to process outgoing campus mail* Reference postage charts to record proper postage for departmental chargebacks. **20% - Compares identifying information and counts, weighs or measures items outgoing or incoming shipments to verify information against bills of lading, invoices, packing slips, address labels and other records** * Process packages with Computerized shipping software for all couriers* Prepare customs forms for international packages* Use mailing lists to process multi-package postage* Run reports from shipping software for monthly billing **15% - Troubleshoots shipping issues and customer complaints** * Process notifications and assist in customer communications for delivery and pick ups* Investigate and troubleshoot lost or misdirected mail items.* Check group email to help customers find packages and answer questions **5% - Other Duties as Assigned** * Training and guiding student workers* Support Stores and Work Order Center to meet operational needs## **Compensation:**$17.00 - $20.00 per hour (Salary will be determined by finalist's knowledge, skills, and experience)## **Required Qualifications:*** Evidence of ability to lift and move objects up to 40 lbs.* Willingness to operate (or learn to operate) a box truck* Must possess a valid Wisconsin Driver license (or other such valid operator’s permit recognized by the Wisconsin Department of Transportation) and be able to meet or exceed the minimum requirements for driving on state business as detailed here: https://uwm.edu/risk-management/drivers/* Ability to work outside in extreme weather conditions## **Preferred Qualifications:*** Experience in a customer service position* Experience using hand trucks, electric pallet jacks or similar equipment## ## **How to Apply:**Interested applicants are required to apply online and provide a resume addressing your professional level work experience as it relates to all required and preferred qualifications.In instances where the Search and Screen Committee is unable to ascertain from the candidates' application materials whether they meet any of the qualifications, they will be evaluated as not meeting such qualifications. Additional documents submitted aside from a resume will not be reviewed.Finalist candidate(s) being considered for hire will be required to provide three professional/supervisor references through an external reference checking tool. References will not be contacted prior to candidates being notified.Finance & Administrative Affairs is required to conduct Post-Offer Pre-Employment screenings on the selected candidate for this role. Employment is contingent upon successfully passing the screening.The selected candidate must complete a Vehicle Use Agreement application which allows a review of driver records to compare the candidate’s driving record to the University Driver Authorization Standards (Risk Management – Safety & Assurances). Employment is contingent upon successfully meeting these requirements.This position is not eligible for hybrid work and requires 100% onsite work.This position does not offer visa sponsorship. Applicants must be legally authorized to work in the United States at the time of hire. Selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire.