Shipping & Customer Support Admin (ERP/Orders)

Avalon International Aluminum LLC; Tualatin (OR); On-site; USD 28,000 - 33,000; Full time

Job summary

Avalon International Aluminum LLC is seeking an Administrative Assistant II in Tualatin, Oregon. This entry-level role supports customer service and ERP management, handling order inquiries, production timelines, and ERP data entry.

You will work closely with clients to ensure accurate order records and timely responses. Ideal candidates will have strong communication, organizational skills, and a willingness to learn ERP and order management within a manufacturing environment.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a customer service or administrative role is required.
• Project coordination experience required.
• Estimating and quoting experience preferred.
• Willingness to learn ERP and order management skills.

Responsibilities

• Serve as the point of contact for clients needing updates on their orders and production timelines.
• Provide clear and helpful responses to client inquiries, ensuring excellent customer service.
• Address and resolve order-related issues with the operations team.
• Maintain accurate records of client communications and follow up to ensure customer satisfaction.
• Coordinate with production and shipping to provide clients with latest order updates.
• Generate order reports and status updates from the ERP system to support client communications.

Skills

Customer service

Organization

Multi-tasking

MS Office

Teamwork

Education

High school diploma

Tools

ERP systems

Job description

Avalon International Aluminum LLC is seeking an Administrative Assistant II in Tualatin, Oregon. This entry-level role supports customer service and ERP management, handling order inquiries, production timelines, and ERP data entry.

You will work closely with clients to ensure accurate order records and timely responses. Ideal candidates will have strong communication, organizational skills, and a willingness to learn ERP and order management within a manufacturing environment.