Shipping & Customer Experience Specialist — Flexible Hours

The UPS Store 7171; Raleigh (NC); On-site; USD 17,908 - 20,664; Full time

Benefits offered by this job

Flexible scheduling options

Opportunities for professional growth

Collaborative work environment

Job summary

The UPS Store 7171 in Raleigh, NC is seeking a dedicated Shipping & Customer Service Associate for full-time or part-time positions. This role involves delivering exceptional service to customers, processing shipments, and maintaining a clean workspace. Candidates should possess a high school diploma and preferably have experience in customer service. The position offers a competitive hourly wage between $13.00 and $15.00 and presents opportunities for professional growth within a supportive work environment.

Qualifications

• High school diploma or GED is required.
• Previous experience in customer service or retail is preferred.
• Strong computer skills, including proficiency with Microsoft Office and Adobe Suites.
• Excellent verbal and written communication skills.
• Outstanding phone etiquette and friendly demeanor.

Responsibilities

• Deliver exceptional customer service by assisting with shipping and packaging.
• Process shipments accurately, ensuring compliance with carrier regulations.
• Address customer inquiries and resolve issues professionally.
• Maintain an organized and safe workspace.
• Support additional retail services as needed.

Skills

Customer service experience

Strong computer skills

Excellent communication skills

Attention to detail

Multitasking abilities

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Shipping software

Job description

The UPS Store 7171 in Raleigh, NC is seeking a dedicated Shipping & Customer Service Associate for full-time or part-time positions. This role involves delivering exceptional service to customers, processing shipments, and maintaining a clean workspace. Candidates should possess a high school diploma and preferably have experience in customer service. The position offers a competitive hourly wage between $13.00 and $15.00 and presents opportunities for professional growth within a supportive work environment.