Shipping Coordinator

Graphic Information Systems; Mason (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in printing services is seeking a Shipping Coordinator to manage the shipping process efficiently. The role involves creating shipping labels and tracking orders, ensuring timely delivery, and collaborating with multiple departments. The ideal candidate will have a high school diploma and some customer service experience.

Qualifications

• High School Diploma or equivalent.
• Some customer service experience required.

Responsibilities

• Creates shipping labels and monitors orders for timely delivery.
• Collaborates with various departments for efficient shipping.
• Informs customers about order status and shipping details.

Skills

Interpersonal skills

Customer service skills

Communication skills

Problem-solving skills

Attention to detail

Education

High School Diploma or equivalent

Tools

UPS WorldShip

FedEx systems

ERP systems

Job description

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Graphic Information Systems provided pay range

This range is provided by Graphic Information Systems. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.00/hr - $20.00/hr

General Job Description

The Shipping Coordinator creates shipping labels, then monitors, and tracks those orders to ensure shipping meets established delivery timelines. They are responsible for overseeing and managing the entire shipping process to ensure timely and accurate delivery of goods. This role involves coordinating with various departments, handling shipping documentation, and maintaining records of all shipments while maintaining a presence in the warehouse to monitor any special orders. The Shipping Coordinator is expected to be present at the beginning and end of each day to complete timed shipping operations.

Role and Responsibilities

• Receives, processes, and submits orders for standard GIS items with existing customers.
• Verifies customer and order information for accuracy, ensuring the required data, item pricing, and details are included for efficient and timely processing of the order.
• Informs customers by email or phone of order status updates, shipping dates, and any anticipated delays.
• Creates shipping labels through UPS WorldShip, FedEx, or internal ERP systems according to customer preference for carrier and shipping speed. (PAC, Sales Orders, and Project Shipments)
• Schedules pickups and deliveries through local courier services, as well as truck orders for large shipments.
• Collaborates with Print, Production, Shipping, and Customer Service Representatives to ensure orders are shipped correctly and efficiently (address, speed, box weights, etc.)
• Tracks and provides status updates for rush orders to ensure the order is shipped promptly.
• Consistently monitors shipping rack, shipping notifications, and shared shipping inboxes as orders are marked "Ready to Ship."
• Reships product returns and updates inventory, as well as communicate cross-departmentally to ensure products are tracked effectively.
• Performs Shipping beginning-of-day and end-of-day activities (UPS WorldShip)
  
  
  

Minimum Qualifications And Education Requirements

• High School Diploma or equivalent
• Some Customer Service experience
  
  
  

Key Competencies

• Possesses strong interpersonal skills to work effectively as a team, and interact with customers.
• Customer service and communication skills.
• Demonstrates problem-solving skills with a tenacity to solve and prevent future issues.
• Practices attention to detail.
• Maintains a good attendance record, and demonstrates a healthy work ethic.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Printing Services

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