Customer Experience Specialist 1

Allegion Canada Inc.; Kansas; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401K with company match

Paid time off

Job summary

Allegion is seeking a Customer Experience Specialist I for a remote role spanning Kansas and Missouri. The role supports Allegion affiliates by delivering professional customer service for business requests via phone, email, and the online portal.

The position includes quarterly on-site team meetings and training. The ideal candidate has at least 6 months in customer service, strong communication, and proficiency with Microsoft Office.

Qualifications

• 6+ months of customer service experience in a fast-paced environment.
• Strong written and verbal communication skills.
• Working knowledge of PC-based software applications (Microsoft Office – Outlook, Word, Excel) & basic web applications.
• Ability to multi-task, prioritize, and manage time efficiently.

Responsibilities

• Demonstrates basic knowledge of the product and product features for one assigned brand.
• Demonstrates basic knowledge of internal processes and system tools.
• Manage customer service interactions via phone, email, and/or the Allegion online portal to provide accurate resolutions.
• Gain proficiency in product to understand customer needs and expectations.
• Follow SOPs to support and resolve requests: order status, tracking, modifications, returns, pricing, inquiries.
• Act as customer liaison with cross-functional teams to resolve requests.
• Initial troubleshooting on returns and warranty claims; escalate as needed.
• Use CRM to document service requests and pass cases to supporting departments.
• Utilize ERP systems to process and track requests.
• Monitor and follow up daily to ensure timely resolution.

Skills

Customer service

Written communication

Verbal communication

MS Office

Education

HS Diploma or GED

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit.

With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.

Customer Experience Specialist 1-Remote Kansas-Remote Missouri (Candidate will be required to attend Team Meetings and Training once per quarter at the Olathe, Kansas Facility)

Work Schedule: M-F 8 am-5 pm CST

Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.

At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance. While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company’s discretion.

Job Summary:

The Customer Experience Specialist I is responsible for improving the experience of our Allegion affiliates by providing customer service support for business requests in a professional and courteous manner.

What You Will Do:

• Demonstrates basic knowledge of the product and product features for one assigned brand
• Demonstrates basic knowledge of internal processes and system tools
• Manage customer service interactions by providing accurate and efficient resolution to incoming requests via phone, email and/or the Allegion online portal.
• Gain proficiency in product to understand the needs and expectations of customers.
• Follow standard operating procedures to support and resolve customer requests: order status, expedite and tracking, order modifications, document reprints, initiation of returns and replacement orders, credit & debits to customer accounts, provide product pricing and availability, as well as ad hoc product inquiries as needed.
• Act as customer liaison when working with cross-functional teams to resolve customer requests.
• Complete initial troubleshooting on return and warranty claims and escape to the appropriate teams as necessary.
• Effectively use CRM to gather and document service requests to pass along defect free cases to supporting departments for review and resolution as applicable.
• Utilize and manage appropriate ERP business systems.
• Proactively monitor and follow up on customer service requests daily to ensure timely customer resolution.
• Accurately document service request in CRM to ensure data integrity for root cause problem solving activities across the business.
• Meet all service level agreements as assigned.
• Maintain active engagement in all training activities to ensure awareness of all Allegion product, policy, guideline, and procedure changes.

What You Need to Succeed:

• 6+ months customer service experience in a fast-paced, collaborative, team environment
• HS Diploma or GED required
• Strong written and verbal communication skills
• Working knowledge of PC based software applications (Microsoft Office – Outlook, Word, Excel) & basic web applications.
• Ability to multi-task, prioritize, and manage time efficiently

Why Work for Us?

Allegion is a Great Place to Grow your Career if: You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”. You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us. You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.

What You’ll Get from Us:

• Health, dental and vision insurance coverage, helping you “be safe, be healthy”
• Competitive Paid Time Off
• A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
• Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
• Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
• Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
• Life Insurance – Term life coverage with the option to purchase supplemental coverage
• Tuition Reimbursement
• Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back so you can “serve others, not yourself”
• Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.

© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 Allegion is an equal opportunity and affirmative action employer Privacy Policy We are Allegion. A team of experts. United under a common desire; Protect today innovate for tomorrow. And never settle for the status quo. We believe in anticipating opportunities by sharpening our skills and finding new answers through collaboration. We believe in a safer, more secure world. We believe in providing peace of mind. We believe in being true to ourselves and to those who trust-in our protection. We are many. We are one. We are Allegion.