Shipping Clerk 503A (1st shift)

Empower Pharmacy; Houston, Northern (TX, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Empower Pharmacy in Houston, TX is seeking a Pharmacy Technician, Shipping to drive accurate, compliant medication distribution across our 503A/503B operations. You will own end shipment preparation, verification, and dispatch integrity, leveraging AI to accelerate throughput and support real-time decision making.

Join a mission-driven team focused on patient safety, quality, and scalable fulfillment. Ideal candidates have 1–2 years in pharmacy shipping and a strong attention to detail within a

Qualifications

• Minimum 1–2 years in pharmacy operations, shipping, or regulated production.
• Experience with pharmacy systems, shipping platforms, or inventory tools preferred.
• Familiarity with 503A/503B environments, GMP practices, or healthcare operations.
• Proven reliability, accountability, and adherence to standard operating procedures.
• Strong attention to detail and quality control mindset.

Responsibilities

• Order Preparation: Prepares and stages prescriptions for shipment with AI-enabled verification for accuracy.
• Package Assembly: Assembles shipping containers with documentation and temperature controls.
• Dispatch Execution: Executes shipment release with AI insights to meet service levels.
• Regulatory Adherence: Follows 503A/503B regulations and internal SOPs with AI-assisted validation.
• Error Prevention: Identifies discrepancies and takes corrective actions to prevent errors.
• Audit Support: Maintains shipment records and traceability for audits.

Skills

Pharmacy shipping

Attention to detail

Quality/compliance

AI tools experience

Cross-functional teamwork

Job description

Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation’s most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we’re redefining what’s possible in personalized medicine and pharmaceutical manufacturing. We’re proud to be recognized as one of Houston’s fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025.

Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we’ve created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country.

At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that’s transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions.

If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let’s transform healthcare together.

Position Summary:

The Pharmacy Technician, Shipping drivesaccurate, compliant, andtimelymedication distribution, directlyimpactingpatient access, fulfillment speed, and regulatory performance acrossEmpower’shyper growth 503A/503B operations. This role ownsend to endshipment preparation, verification, and dispatch integrity, ensuring chain of custody, documentation, and quality at scale. Leveraging AI as a force multiplier, the technician accelerates throughput, enhances accuracy, and supports real time decision making. The role applies strategic thinking,executionrigor, and learning agility within a highly regulated environment. Success requires disciplined adherence to standards, proactive issue resolution, and continuous improvement aligned toEmpower’sinnovation driven, high quality, high growth mission. The role collaborates cross functionally tooptimizeworkflows, ensure audit readiness, and scale shipping operations to meet increasing patient demand efficiently and safely.

Responsibilities:

Shipping Operations

• Order Preparation: Prepares and stages prescriptions for shipment using standardized workflows and AI-enabled verification tools to ensure accuracy, completeness, and readiness.Maintains high throughput while safeguarding product integrity, supporting scalable operations, and aligning shipment execution with regulatory, quality, and patient delivery expectations in a fast-paced environment.
• Package Assembly: Assembles shipping containers, inserts medications, documentation, and temperature controls using AI-supported checklists to reduce errors and variability. Ensures packaging meets compliance standards, preserves product stability, and supports consistent quality outcomes whileoptimizingefficiency and minimizing rework across high-volume fulfillment operations.
• Dispatch Execution: Executes shipment release and handoff processes with precision,leveragingAI insights to prioritize orders and meet service levels. Ensuresaccuratelabeling, carrier coordination,and documentation whilemaintainingchain of custody, enablingtimelydelivery and supporting operational scale in a regulated distribution environment.
• Regulatory Adherence: Follows 503A and 503B shipping regulations, internal SOPs, and documentation standards, using AI-assisted validation to ensure compliance. Maintains audit-ready records, minimizes risk, and consistently upholdsEmpower’scommitment to patient safety, product quality, and regulatory excellence in every shipment processed.
• Error Prevention: Identifiespotential discrepancies in shipping documentation, labeling, or product handling through structured checks and AI-driven alerts.Takesproactive corrective actions to prevent errors, reduce waste, and strengthen reliability,ensuringconsistent adherence to quality standards and continuous improvement across shipping workflows.
• Audit Support: Maintainsdetailed,accurateshipment records and traceability documentation,leveragingdigital tools to support audits and inspections.Ensuresall processes are verifiable, repeatable, and compliant, contributing to sustained operational readiness and reinforcing a culture of accountability and excellence.

TechnologyandCollaboration

• AI Utilization: Applies AI-enabled systems to enhance shipping accuracy, prioritize workflows, and improve decision-making.Usesdata insights toidentifytrends,optimizeperformance, and support scalable fulfillment, positioning technology as a force multiplier for speed, quality, and operational consistency.
• Cross Collaboration: Partners with pharmacy, quality, andlogisticsteams to resolve shipping issues, streamline processes, and ensure alignment with organizational goals. Communicates effectively tomaintainworkflow continuity, reduce delays, and support a coordinated, high-performing distribution operation.
• Process Improvement: Continuously evaluates shipping workflows using performance data and AI insights toidentifyinefficiencies and implement improvements. Contributes to standardization, automation, and scalability initiatives, driving enhanced productivity, reduced cycle times, and sustained operational excellence in a growth-focused environment.

Knowledge and Skills:

• Demonstratesproficiencyin pharmacy shipping operations, including packaging standards, labeling, and regulatory compliance, with the ability toleverageAI tools to improve accuracy, speed, and workflow efficiency.
• Strong attention to detail and quality control mindset, ensuring precise execution of shipment processes whilemaintainingaudit readiness and compliance within a highly regulated environment.
• Ability toutilizetechnology platforms, automation tools, and data insights to prioritize tasks,optimizethroughput, and support real-time operational decision-making.
• Effective collaboration and communication skills, enabling coordination across pharmacy, quality, andlogisticsteams to resolve issues andmaintainseamless shipping operations.

Experience and Qualifications:

• Minimum 1–2 years of experience in pharmacy operations, shipping, fulfillment, or a regulated production environment .
• Experience working with pharmacy systems, shipping platforms, or inventory management tools preferred .
• Familiarity with 503A/503B environments, GMP practices, or healthcare operations is a plus .
• Demonstrated ability to work in fast-paced, high-volume environments with strong accuracy and attention to detail .
• Proven track record of reliability, accountability, and adherence to standard operating procedures .
• Customer Focus: Builds trust through customer-centric solutions.
• Strategic AI: Guides responsible AI adoption and adaptation.
• Optimizes Work Processes: Drives efficiency with continuous improvement.
• Collaborates: Partners effectively to achieve shared goals.
• Resourcefulness: Secures and deploys resources efficiently.
• Manages Complexity: Simplifies and solves complex challenges.
• Ensures Accountability: Delivers on commitments with integrity.
• Situational Adaptability: Adjusts approach to shifting conditions.
• Communicates Effectively: Tailors messages to diverse audiences.

Values:

• People: Empowering people defines who we are.
• Quality: Excellence in every product, every time.
• Service: Serving others is our highest purpose.
• Innovation: Advancing care through technology and discovery.

Employee Benefits, Health, and Wellness:

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Empower Pharmacy’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.