Pharmacy Technician, Clinic Support

Empower Pharmacy; Northern (KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Empower Pharmacy seeks a Pharmacy Technician, Clinic Support to deliver accurate, responsive service to clinic customers and enable prescription processing. You will operate in a regulated 503A/503B environment, resolving inquiries, tracking orders, and ensuring privacy and compliance across channels.

Roles require knowledge of pharmacy law, strong MS Office skills, and 2+ years in pharmacy/customer service. Join a mission-driven organization expanding access to medications nationwide.

Qualifications

• High school diploma or equivalent required.
• Texas State Board of Pharmacy registration required.
• Experience communicating across phone, email, fax, and messaging channels.
• Proficiency with Word, Excel, and Outlook for records and billing.
• Two+ years of pharmacy/customer service experience preferred.

Responsibilities

• Clinic Customer Support: respond to inquiries and post-sale transactions within 24 hours.
• Prescription And Order Accuracy: coordinate processing and maintain complete records.
• Quality And Compliance: protect privacy and monitor shipment status and billing.

Skills

Pharmacy knowledge

Medical terminology

Prescription processing

Microsoft Office

Customer service

Analytical skills

Education

High school diploma

Science-related coursework

Tools

Microsoft Word

Excel

Outlook

Job description

Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation’s most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we’re redefining what’s possible in personalized medicine and pharmaceutical manufacturing. We’re proud to be recognized as one of Houston’s fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025.

Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we’ve created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country.

At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that’s transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions.

If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let’s transform healthcare together.

Position Overview:

The Pharmacy Technician, Clinic Support delivers accurate, responsive service to clinic customers while enabling prescription and order processing across Empower. Operating within a hyper-growth, highly regulated 503A/503B environment, this role owns inquiry resolution, transaction support, documentation accuracy, shipment tracking, billing coordination, and escalation of complex issues. The technician serves as a trusted contact for clinics, communicates clearly across multiple channels, and collaborates with internal teams to resolve concerns without compromising privacy, quality, or compliance. Success requires disciplined execution, empathy, sound judgment, analytical problem-solving, and the learning agility to adapt as priorities and requirements evolve. Through precise follow-through and accountable service, this role strengthens customer relationships, protects operational continuity, supports compliant pharmacy workflows, and advances Empower’s ability to expand access to innovative, affordable medications for the patients and providers we serve.

Responsibilities:

Clinic Customer Support

• Inquiry Resolution: Respond to clinic prescription inquiries, post-sale transactions, and complaints professionally, empathetically, and within the established 24-hour service expectation.
• Channel Communication: Communicate accurate updates through phone, email, fax, and internal messaging while maintaining clear ownership through issue resolution.
• Relationship Support: Build dependable clinic relationships by understanding customer needs, setting realistic expectations, and following through consistently on commitments.

Prescription And Order Accuracy

• Prescription Processing: Coordinate with internal teams to support accurate, timely processing of prescriptions and office orders while promptly resolving discrepancies.
• Record Maintenance: Maintain complete records of customer interactions, transactions, shipment status, and billing activity to support accurate operational follow-through.
• Issue Escalation: Identify concerns requiring specialized support and elevate them with complete context to Account Management, sales, or appropriate internal partners.

Quality And Compliance

• Privacy Protection: Protect confidential information by following Health Insurance Portability and Accountability Act requirements and established company standards in every interaction.
• Shipment Tracking: Monitor shipment progress, communicate relevant updates, and address delivery concerns promptly to preserve service continuity and customer confidence.
• Workflow Improvement: Recognize recurring service or processing issues, recommend practical improvements, and apply approved changes that strengthen accuracy and efficiency.

Knowledge and Skills:

• Knowledge of pharmacy law, medical terminology, dosage measurements, and prescription-processing requirements supporting accurate, compliant daily clinic service operations.
• Proficiency with Microsoft Word, Excel, and Outlook for communication, record maintenance, shipment tracking, billing support, and issue documentation.
• Strong customer service and interpersonal skills for communicating clearly and empathetically with clinics, physicians, customers, and internal departments.
• Analytical problem-solving skills, close attention to detail, and sound judgment when resolving inquiries, identifying discrepancies, and determining appropriate escalation.

Experience and Qualifications:

• High school diploma or equivalent required.
• Registration with the Texas State Board of Pharmacy as a Pharmacy Technician is required.
• Demonstrated ability to communicate accurately across phone, email, fax, and messaging channels while managing multiple service priorities required.
• Proficiency with Microsoft Word, Excel, and Outlook, plus analytical and mathematical skills needed to process and interpret information accurately required.
• At least two years of pharmacy and customer service experience supporting clinics, providers, or comparable customer-facing operations preferred.
• College coursework or a degree in a science-related field that strengthens understanding of pharmacy and medication-related information required.
• Customer Focus: Builds trust through customer-centric solutions.
• Strategic AI: Guides responsible AI adoption and adaptation.
• Optimizes Work Processes: Drives efficiency with continuous improvement.
• Collaborates: Partners effectively to achieve shared goals.
• Resourcefulness: Secures and deploys resources efficiently.
• Manages Complexity: Simplifies and solves complex challenges.
• Ensures Accountability: Deliver on commitments with integrity.
• Situational Adaptability: Adjusts approach to shifting conditions.
• Communicates Effectively: Tailors messages to diverse audiences.

Values:

• People: Empowering people defines who we are.
• Quality: Excellence in every product, every time.
• Service: Serving others is our highest purpose.
• Innovation: Advancing care through technology and discovery.

Employee Benefits, Health, and Wellness:

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Empower Pharmacy’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.