Shipping Clerk

Fōcus - an Ōnin Group company; Lancaster (Lancaster County); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in logistics seeks a Shipping Clerk to manage warehouse operations, ensuring customer satisfaction through effective scheduling and document handling. You will be responsible for managing shipping tasks, communicating with drivers, and maintaining accurate paperwork. Candidates should possess a High School Diploma and demonstrate strong customer service, organizational, and clerical skills.

Qualifications

• 1-2 years of clerical experience required.
• Must be able to type at least 40 wpm.
• Able to read and interpret business documents.

Responsibilities

• Check in all drivers and manage shipping paperwork.
• Coordinate with teams to ensure efficient loading and delivery.
• Maintain company confidentiality and recommend improvements.

Skills

Customer Service

Organizational Skills

Scheduling Skills

Multi-tasking

Clerical Skills

Basic Transportation Knowledge

Education

High School Diploma or GED

Tools

Word Processing Software

Spreadsheet Software

Job description

Position will report to the Warehouse Manager. Works effectively and efficiently in a warehouse environment to receive and schedule shipping and freight operations, including developing a working knowledge of warehouse organization and creating proper and detailed shipping documentation. Works with the warehouse team to ensure customer satisfaction, accept and schedule customer orders to ensure customer satisfaction. This position will provide shipping support as required by personnel working in the Warehouse Department.

Essential Duties and Responsibilities:

• Check in all drivers.
• Print all pertinent paper work for shipping.
• Coordinate with the dock and the drivers what door they will be loading product in.
• Insure all paperwork is properly signed by pick up driver.
• Close loads in the system.
• Coordinate with certain carriers that have drop trailers informing them of trailer number, seal number and paperwork procedure. Coordinate with Customer Service Teams regarding special paperwork for certain orders such as: international, customers that prefer special BOL's etc. Enter customer orders and scan / index documents as required.
• Clearly understand goals, policies, and procedures of RJW.
• Communicate customer problems, leads, and inquiries to the appropriate personnel.
• Maintain confidentiality of company information.
• Recommend improvements and implement approved improvements.
• Update reports as required by operations manager and COO.
• Other tasks as assigned by manager.

Additional Responsibilities:

• Positive telephone personality.
• Capable of being trained to be 'Phone Assertive'.
• Exceptional customer service skills.
• Organizational and scheduling skills.
• Ability to multi task
• Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW.

Qualifications:

• Basic office clerical skills.
• Must be able to type at least 40 wpm.
• 1 - 2 years of clerical experience.
• Basic transportation, logistics and shipping experience.

Education and/or Experience Required:

• High School Diploma or general education diploma (GED) is preferred.

Language Skills Sets: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business, correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to determine "root cause" of problem and determine corrective action.

Computer Skills: To perform this job successfully, an individual must have knowledge of Business Operating Systems, Internet software, Word Processing, and Spreadsheet software.

Physical Demands:

• Must be able to occasionally lift and/or move up to 25 pounds.
• Must be able to activate phone systems utilizing keyboards and buttons.
• Must be articulate and comfortable speaking in front of others.
• Regularly works in an indoor/office environment and required to sit and/or use repetitive hand motion.
• Frequently required to talk, hear, stand and walk.
• Must be able to work in excess of continuous 8 hours when required.
• Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time.
• Must have the ability to read and discern visual images on a variety of media with 20/20 corrected vision.
• Must be able to speak and communicate clearly over telephones.
• Must be in sound physical health as determined by a certified licensed physician with no evidence of the use of controlled substances.

Work Environment: While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts, and fumes or airborne particles. The noise level in the work environment will range from quiet to moderately loud.