Shipping Clerk Lead

Fōcus - an Ōnin Group company; Lancaster (Lancaster County); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in logistics is looking for a Warehouse Support role focused on shipping operations and customer satisfaction. The ideal candidate will manage the intake and shipping processes, requiring clerical experience and strong organizational skills. This position involves coordinating with the warehouse team to ensure a smooth and efficient operation within the department.

Qualifications

• 2 years of clerical experience preferred.
• Must be able to type at least 40 wpm.
• Basic logistics and shipping experience required.

Responsibilities

• Oversee the check-in of all drivers.
• Prepare and verify shipping documentation.
• Coordinate with customer service teams on special orders.

Skills

Organizational skills

Customer service skills

Basic office clerical skills

Ability to multitask

Computer abilities

Education

High School Diploma or GED

Tools

Word Processing software

Spreadsheet software

Job description

Position will report to the Warehouse Manager. Works effectively and efficiently in a warehouse environment to receive and schedule shipping and freight operations, including developing a working knowledge of warehouse organization and creating proper and detailed shipping documentation. Works with the warehouse team to ensure customer satisfaction, accept and schedule customer orders to ensure customer satisfaction. This position will provide shipping support as required by personnel working in the Warehouse Department.

Essential Duties and Responsibilities:

• Oversee the check in of all drivers.
• Prepares bills of lading; checks items to be shipped against work orders to ascertain that quantities,
  destination, and routing are correct.
• Receives and unloads incoming materials and compares information on packing slip with purchase order to
  verify accuracy of shipment; may process return shipments from customers.
• Sorts, counts, packages, labels, insure, unpacks, and/or logs inventory which is shipped or received.
• Print all pertinent paper work for shipping.
• Make certain that that shipping clerk(s) coordinate with the dock and the drivers what door they will be
  loading product in.
• Coordinate with certain carriers that have drop trailers informing them of trailer number, seal number and
  paperwork procedure.
• Insure all paperwork is properly signed by pick up driver.
• Close loads in the system.
• Traces lost shipments and/or customer claims of lost shipments; initiates proof of delivery documents.
• Coordinate with certain carriers that have drop trailers informing them of trailer number, seal number and
  paperwork procedure.
• Coordinate with Customer Service Teams regarding special paperwork for certain orders such as: international, customers that prefer special BOL's etc. Enter customer orders and scan / index documents as required.
• Clearly understand goals, policies, and procedures of RJW.
• Communicate customer problems, leads, and inquiries to the appropriate personnel.
• Maintain confidentiality of company information.
• Recommend improvements and implement approved improvements.
• Update reports as required by operations manager and COO.
• Other tasks as assigned by manager.

Additional Responsibilities:

• Positive telephone personality.
• Capable of being trained to be 'Phone Assertive'.
• Exceptional customer service skills.
• Organizational and scheduling skills.
• Ability to multi task
• Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW.

Qualifications:

• Basic office clerical skills.
• Must be able to type at least 40 wpm.
• 2 years of clerical experience.
• Basic transportation, logistics and shipping experience.

Education and/or Experience Required:

• High School Diploma or general education diploma (GED) is preferred.

Language Skills Sets: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business, correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to determine "root cause" of problem and determine corrective action.

Computer Skills: To perform this job successfully, an individual must have knowledge of Business Operating Systems, Internet software, Word Processing, and Spreadsheet software.

Physical Demands:

• Must be able to occasionally lift and/or move up to 25 pounds.
• Must be able to activate phone systems utilizing keyboards and buttons.
• Must be articulate and comfortable speaking in front of others.
• Regularly works in an indoor/office environment and required to sit and/or use repetitive hand motion.
• Frequently required to talk, hear, stand and walk.
• Must be able to work in excess of continuous 8 hours when required.
• Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time.
• Must have the ability to read and discern visual images on a variety of media with 20/20 corrected vision.
• Must be able to speak and communicate clearly over telephones.
• Must be in sound physical health as determined by a certified licensed physician with no evidence of the use of controlled substances.

Work Environment: While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts, and fumes or airborne particles. The noise level in the work environment will range from quiet to moderately loud.